{"id":3906397,"url":"https://alion.io/job/servicetitan-remote-senior-site-reliability-engineer","title":"[Remote] Senior Site Reliability Engineer","company":{"id":3360,"name":"ServiceTitan","domain":"servicetitan.com","url":"https://alion.io/company/servicetitan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":12,"ghost_share":0.083,"stale_share":0.5,"repost_share":0.167,"time_to_fill_p50_days":35,"computed_at":"2026-11-10T06:52:35Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":148000,"max":221000,"currency":"USD","period":"year","gross":null,"usd_annual":221000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ASP.NET Core","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"CI/CD","optional":false},{"name":"Claude","optional":false},{"name":"Claude Code","optional":false},{"name":"Copilot","optional":false},{"name":"Cursor","optional":false},{"name":"Datadog","optional":false},{"name":"ElasticSearch","optional":false},{"name":"FastAPI","optional":false},{"name":"Flask","optional":false},{"name":"GitHub Actions","optional":false},{"name":"GitLab CI","optional":false},{"name":"Grafana","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TeamCity","optional":false},{"name":"C#","optional":true},{"name":"Maven","optional":true}],"status":"closed","first_seen_at":"2026-11-07T00:21:40Z","employer_posted_date":null,"last_verified_at":"2026-11-07T15:20:15Z","board_verified":false,"closed_at":"2026-11-07T15:20:15Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Note: The job is a remote job and is open to candidates in USA. ServiceTitan is hiring a Senior Site Reliability Engineer to improve the reliability, health, and efficiency of its cloud applications and infrastructure. The role operates and enhances Kubernetes and cloud systems, builds observability and automation, responds to production incidents, and partners with engineering teams on reliable system design and delivery.\n\nResponsibilities\nParticipate in an on-call rotation, using runbooks and playbooks to diagnose and resolve production issues (e.g., adjusting Horizontal Pod Autoscaler rules in response to load)\nDesign, build, and maintain observability dashboards and alerting grounded in Service Level Indicators (SLIs) and Service Level Objectives (SLOs)\nOperate and improve our Kubernetes-based compute platform, which runs the large majority of our infrastructure\nWork across cloud networking and infrastructure (Azure/AWS) to support reliable, scalable systems\nInvestigate and resolve production incidents, including root-cause analysis and follow-up remediation work\nBuild and operate AI agents and automation that take on manual, repetitive SRE work directly — not just tools that assist a human doing the work\nPartner with product engineering teams to review architecture and infrastructure decisions before they ship\nWrite and maintain runbooks and documentation so on-call knowledge is shared across the team, not siloed with one person\nHelp define non-functional requirements — scalability, availability, performance — for new systems as they're designed\nCollaborate across engineering teams to adopt best practices in reliability and observability\nContribute to CI/CD pipelines and help teams ship changes safely and quickly\n\nSkills\nKubernetes (must-have): strong, hands-on understanding of Kubernetes as a system\nAI-native SRE practice (must-have): hands-on, personal experience using AI tools and agents (e.g., Claude Code, GitHub Copilot Workspace, Cursor, or custom agents built on Claude/MCP servers) to diagnose, automate, and resolve infrastructure and reliability work\nYou've built or operated agents that autonomously monitor infrastructure and take action (e.g., an agent that watches system load and scales, remediates, or escalates without a human in the loop) — not just general AI coding assistance\nYou can speak concretely to how these agents are actually built and operated (MCP protocol, what a harness is, how to differentiate agent-design strategies rather than just naming tools), to context management (e.g., progressive-disclosure strategies for surfacing the right information without dumping everything into context), and to securing agent actions (scoping authorization, guardrails, what's available in the AI infra ecosystem to enforce it)\nThat agentic work is pointed at infrastructure and reliability problems specifically — you use AI to move at a materially faster pace in the SRE domain, not as a general-purpose coding aid\nSRE principles: practical experience with SLIs, SLOs, and error budgets — able to speak to how you've defined and monitored these on real systems, not just definitions\nCloud engineering & networking: solid grounding in AWS or Azure, including networking fundamentals (subnetting, IP addressing)\nObservability: deep experience with at least one modern observability stack (OpenTelemetry, Prometheus, Grafana, Datadog, or Elasticsearch) and the ability to translate that understanding across tools\nCI/CD: strong understanding of a CI/CD system — GitHub Actions preferred, but TeamCity, Azure DevOps, or GitLab CI experience is acceptable\nProgramming: strong programming skills with the ability to build web applications — ideally with solid working knowledge of .NET and ASP.NET. We're also open to strong Python (Flask, FastAPI) or Java (Spring) backgrounds\nExperience with distributed systems and their common failure modes (retries, timeouts, cascading failures)\nStrong production troubleshooting skills — comfortable diagnosing issues under pressure\n8-10+ years of relevant hands-on experience\nYou're someone who enjoys being directly accountable for the reliability of a business-critical, large-scale enterprise system\nYou're comfortable guiding and making decisions with limited information, and capable of operating within the trade-offs between solving for immediate needs versus bigger-scale solutions\nYou feel rewarded by developing an operability culture in a quickly growing and changing environment, and you're comfortable owning a wide and diverse set of problem areas\nGitHub Actions preferred\nIdeally with solid working knowledge of .NET and ASP.NET\n**Nice-to-have:** agentic systems depth beyond the gate above. Can speak concretely about how AI agents are actually built and operated — e.g., the MCP protocol and what a harness is — and can differentiate between agent-design strategies rather than just naming tools\nUnderstands context management for agents, including progressive-disclosure strategies for surfacing the right information to an SRE-facing agent without dumping everything into its context window\nCan talk concretely about securing agent actions: scoping what an agent is authorized to do, guardrails against unintended or unsafe decisions, and what's actually available in the AI infrastructure ecosystem to enforce that\n\nBenefits\nFlexible time off\nAmple learning and development opportunities\nComprehensive onboarding program\nLeadership training for Titans at all levels\nOther programs and events\nBonusly\nPeer-nominated awards\nCompany-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)\nFSA and HSA\n401k match\nTelehealth options including memberships to One Medical\nParental leave and support\nUp to $20k in fertility services (i.e. IUI and IVF)\nSurrogacy and adoption reimbursement\nOn demand maternity support through Maven Maternity\nFree breast milk shipping through Maven Milk\nPet insurance\nLegal advisory services\nFinancial planning tools\n\nCompany Overview\nServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing. It was founded in 2012, and is headquartered in Glendale, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.servicetitan.com.\n\nCompany H1B Sponsorship\nServiceTitan has a track record of offering H1B sponsorships, with 38 in 2026, 54 in 2025, 49 in 2024, 45 in 2023, 73 in 2022, 64 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.","description_format":"text","description_chars":6573,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-11-07T03:20:45Z"},{"event":"close","at":"2026-11-07T15:20:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 47 · green card filings: 19","filings_12m":47,"filings_prev_12m":54,"green_card_filings_12m":19,"median_offered_wage_usd":173106,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":38}],"liveness":null,"pay":{"stated_usd_annual":221000,"is_top_pay":true},"html_url":"https://alion.io/job/servicetitan-remote-senior-site-reliability-engineer","json_url":"https://alion.io/job/servicetitan-remote-senior-site-reliability-engineer.json","meta":{"generated_at":"2026-11-10T11:36:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26980,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3360},"rest":"https://alion.io/mcp/rest/get_company?id=3360"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservicetitan-remote-senior-site-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservicetitan-remote-senior-site-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservicetitan-remote-senior-site-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/servicetitan-remote-senior-site-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservicetitan-remote-senior-site-reliability-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3906397}},{"tool":"search_jobs","arguments":{"company":"servicetitan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3906397},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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