{"id":99880,"url":"https://alion.io/job/servicetitan-senior-manager-software-engineering","title":"Senior Manager, Software Engineering","company":{"id":3360,"name":"ServiceTitan","domain":"servicetitan.com","url":"https://alion.io/company/servicetitan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":10,"ghost_share":0,"stale_share":0.4,"repost_share":0.1,"time_to_fill_p50_days":33,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yerevan, Armenia"],"countries":["AM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ASP.NET Core","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-10T00:00:00Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-10-23T07:23:00Z","board_verified":false,"closed_at":null,"days_open":76,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":76},"description":"Ready to be a Titan?\nThe Engineering Leadership team at ServiceTitan is responsible for growing the organization and delivering product excellence. We provide exciting opportunities to make an immediate impact in our rapidly growing startup. We are quality minded, use the most modern tools on the Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities.\nAs we accelerate our investments in AI-powered initiatives, we are looking for a Senior Engineering Manager who can lead high-impact teams, operate effectively in ambiguity, and guide the design and delivery of scalable, cross-cutting systems that span multiple domains.\nThis role is ideal for a senior leader who combines strong people leadership with deep technical judgment, and who thrives in environments where speed, clarity, and accountability matter.\nWhat You’ll Do:\nPeople & Team Leadership\nEstablish clear, outcome-driven professional development plans with milestones for engineers and managers.\n\nProvide ongoing coaching through 1:1s, feedback, and active mentorship, raising the bar on both technical and leadership excellence.\n\nBuild a strong team culture grounded in ownership, trust, psychological safety, and continuous improvement.\n\nAttract, hire, and retain top engineering talent in close partnership with Recruiting.\n\nGrow future technical and people leaders by creating opportunities for increased scope, ownership, and impact.\n\nTechnical & Systems Leadership\nGuide teams in the design, evolution, and operation of scalable, reliable, and maintainable systems, especially in areas spanning multiple services and product domains.\n\nAct as a senior technical leader who can dive deep into architecture discussions, review designs, and help teams navigate complex technical trade-offs.\n\nEnsure high standards of engineering quality, including system reliability, performance, security, and operational excellence.\n\nBalance short-term delivery needs with long-term technical health, actively managing technical debt and platform evolution.\n\nExecution & Delivery\nOwn delivery outcomes for your teams across discovery, design, implementation, and production.\n\nBuild, communicate, and continuously refine a clear technical and execution roadmap aligned with business and product goals.\n\nDrive clarity in ambiguous problem spaces by breaking down complex initiatives into actionable plans with measurable outcomes.\n\nIdentify risks early, unblock teams, and make timely decisions to maintain momentum in fast-moving environments.\n\nCross-Functional & Cross-Team Collaboration\nPartner closely with Product, Design, Data, and other Engineering teams to deliver cohesive, end-to-end solutions.\n\nCoordinate effectively across multiple teams and stakeholders, aligning dependencies and resolving conflicts to optimize for speed and impact.\n\nCommunicate clearly and regularly with senior leaders, providing crisp updates on progress, risks, and trade-offs.\n\nFoster strong collaboration across ServiceTitan, especially when working on initiatives that cut across existing systems and ownership boundaries.\n\nWhat You’ll Bring:\n7+ years of experience managing software engineering teams, including senior engineers and/or managers.\n\nStrong technical background with experience designing and operating complex, distributed systems used at scale.\n\nProven ability to lead teams through ambiguity, balancing urgency with sound technical decision-making.\n\nExperience coordinating work across multiple teams, domains, or systems, aligning stakeholders toward shared outcomes.\n\nExcellent written and verbal communication skills, with the ability to translate complex technical topics to diverse audiences.\n\nDemonstrated track record of delivering high-impact, business-critical initiatives end-to-end.\n\nIdeal Candidates Also Have\nExperience with Microsoft .NET technologies (C#, ASP.NET, Web APIs) and SQL-based systems (e.g., SQL Server).\n\nFamiliarity with modern engineering practices: Git, CI/CD, automated testing, observability, and performance monitoring.\n\nExposure to AI-enabled or data-driven systems, or a strong interest in building intelligent, customer-facing platforms.\n\nExperience operating in fast-paced environments where speed, ownership, and adaptability are critical.\n\nWhen you will work: Mon-Fri Flexible (Armenia)Be Human With Us:\nBeing human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. \nUse of AI Technology:\nWe use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.\nWhat We Offer:\nWhen you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:\nFlextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.\n\nHolistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.\n\nSupport for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.\n\nAt ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.","description_format":"text","description_chars":6688,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-08-10T00:00:00Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.663,"p_room":0.28,"age_days":76,"expected_fill_days":33,"reasons":["conf:46","velocity","win:tail","crowd:"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/servicetitan-senior-manager-software-engineering","json_url":"https://alion.io/job/servicetitan-senior-manager-software-engineering.json","meta":{"generated_at":"2026-10-25T22:29:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31790,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3360},"rest":"https://alion.io/mcp/rest/get_company?id=3360"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservicetitan-senior-manager-software-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservicetitan-senior-manager-software-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservicetitan-senior-manager-software-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/servicetitan-senior-manager-software-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservicetitan-senior-manager-software-engineering"}]}