{"id":64147,"url":"https://alion.io/job/servicetitan-senior-site-reliability-engineer","title":"Senior Site Reliability Engineer","company":{"id":3360,"name":"ServiceTitan","domain":"servicetitan.com","url":"https://alion.io/company/servicetitan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":14,"ghost_share":0,"stale_share":0.429,"repost_share":0.214,"time_to_fill_p50_days":29,"computed_at":"2026-10-17T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":48000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":43},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"CI/CD","optional":false},{"name":"Claude Code","optional":false},{"name":"Copilot","optional":false},{"name":"Datadog","optional":false},{"name":"ElasticSearch","optional":false},{"name":"FastAPI","optional":false},{"name":"Flask","optional":false},{"name":"GCP","optional":false},{"name":"GitHub Actions","optional":false},{"name":"GitLab CI","optional":false},{"name":"Grafana","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TeamCity","optional":false}],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-19T03:54:01Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":61},"description":"Ready to be a Titan?\nWe're looking for a Senior Site Reliability Engineer to join our Site Reliability & Infrastructure Engineering team. We run entirely on the cloud, and this team owns the reliability and health of the applications running on top of it - designing the signals that tell us when something's wrong, and building the systems that keep ServiceTitan running better, faster, and cheaper as we scale.\nWe make a huge impact on thousands of companies in the U.S. and abroad by enabling them to be more efficient and effective at running their business. Our Site Reliability and Infrastructure Engineering team centralizes the concerns of measurement and guidance so every engineer can improve availability and efficiency in their own area of the ServiceTitan cloud. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at ServiceTitan. Come join us.\nWhat You'll Do\nParticipate in an on-call rotation, using runbooks and playbooks to diagnose and resolve production issues (e.g., adjusting Horizontal Pod Autoscaler rules in response to load).\n\nDesign, build, and maintain observability dashboards and alerting grounded in Service Level Indicators (SLIs) and Service Level Objectives (SLOs).\n\nOperate and improve our Kubernetes-based compute platform, which runs the large majority of our infrastructure.\n\nWork across cloud networking and infrastructure (Azure/AWS) to support reliable, scalable systems.\n\nInvestigate and resolve production incidents, including root-cause analysis and follow-up remediation work.\n\nLeverage AI-assisted engineering tools (Claude Code, GitHub Copilot, MCP-based agents). Build SRE skills to automate investigations, ship fixes across infrastructure and application repositories\n\nDefine non-functional requirements - scalability, availability, performance - for new systems as they're designed.\n\nPartner with product engineering teams to review architecture and infrastructure decisions before they ship.\n\nDrive adoption of best practices in reliability and observability across engineering teams.\n\nBuild and maintain automation that reduces manual, repetitive operational work across the team.\n\nWrite and maintain runbooks and documentation so on-call knowledge is shared across the team, not siloed with one person.\n\nContribute to CI/CD pipelines and help teams ship changes safely and quickly.\n\nWhat You'll Bring\nKubernetes (must-have): strong, hands-on understanding of Kubernetes as a system.\n\nSRE principles: practical experience with SLIs, SLOs, and error budgets - able to speak to how you've defined and monitored these on real systems, not just definitions.\n\nCloud engineering & networking: solid grounding in AWS, GCP or Azure, including networking fundamentals (subnetting, IP addressing).\n\nObservability: deep experience with at least one modern observability stack (OpenTelemetry, Prometheus, Grafana, Datadog, or Elasticsearch) and the ability to translate that understanding across tools.\n\nCI/CD: strong understanding of a CI/CD system (GitHub Actions preferred, but TeamCity, Azure DevOps, or GitLab CI experience is acceptable).\n\nExperience building web applications on .NET stack, Python (Flask, FastAPI) or Java (Spring) deployed at scale\n\nFoundational experience supporting distributed systems and their common failure modes (retry storms, timeouts, cascading failures) at scale.\n\nExperience handing livesite incidents, troubleshooting skills - comfortable diagnosing issues under pressure with proven abiltiy to raise the bar and improve TTx SLA.\n\nExperience with AI tolls (building SRE skills, root cause analysis agents deployed in production systems etc.) is required\n\n7+ years of relevant hands-on experience.\n\nAbout You\nYou're someone who enjoys being directly accountable for the reliability of a business-critical, large-scale enterprise system. You're comfortable guiding and making decisions with limited information, and capable of operating within the trade-offs between solving for immediate needs versus bigger-scale solutions. You feel rewarded by developing an operability culture in a quickly growing and changing environment, and you're comfortable owning a wide and diverse set of problem areas.\nBe Human With Us:\nBeing human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. \nUse of AI Technology:\nWe use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.\nAt ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.","description_format":"text","description_chars":5415,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-08-19T00:00:00Z"},{"event":"close","at":"2026-09-23T01:45:22Z"},{"event":"reopen","at":"2026-10-08T06:32:41Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.608,"p_room":0.35,"age_days":59,"expected_fill_days":29,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/servicetitan-senior-site-reliability-engineer","json_url":"https://alion.io/job/servicetitan-senior-site-reliability-engineer.json","meta":{"generated_at":"2026-10-19T05:24:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3196,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3360},"rest":"https://alion.io/mcp/rest/get_company?id=3360"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservicetitan-senior-site-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservicetitan-senior-site-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservicetitan-senior-site-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/servicetitan-senior-site-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservicetitan-senior-site-reliability-engineer"}]}