{"id":4321200,"url":"https://alion.io/job/servicetitan-ux-writer","title":"UX Writer","company":{"id":3360,"name":"ServiceTitan","domain":"servicetitan.com","url":"https://alion.io/company/servicetitan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":14,"ghost_share":0.143,"stale_share":0.5,"repost_share":0.214,"time_to_fill_p50_days":35,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GitHub","optional":false},{"name":"Agile","optional":true},{"name":"Confluence","optional":true},{"name":"InVision","optional":true},{"name":"Zeplin","optional":true}],"status":"live","first_seen_at":"2026-11-14T17:44:57Z","employer_posted_date":null,"last_verified_at":"2026-11-14T17:44:57Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"As a UX writer at ServiceTitan, you’ll work closely with members of the Product, Service Design/UX, CX, and Documentation teams to build UI experiences that offer our users clean and clear workflows when using our products, helping us reshape product features and concepts so they're more intuitive and easy to use.\nAn experienced writer for product and advocate for our users, you'll use your UX tool box and methods, including design thinking, data, and empathy, to help our product team enhance the user experience across all our feature components, while identifying opportunities for improvement. Additionally, you’ll be our go-to expert for all things in-app copywriting and editing to help others in the org support the overall vision of the UI/UX experience.\nAs our UX Writer, you will: \n\nWrite and edit UI text for web and mobile interaction flows to help users use our products, including but not limited to feature naming, product tours, error messages, and instructional content \n\nLead content audits to identify opportunities and drive consistency across the product\n\nEdit and manage existing in-app content and UI copy elements in our design system\n\nContribute to our content guidelines and promote UI best practices and standardization across all our products\n\nManage and prioritize projects with multiple stakeholders across different teams within the product org \n\nUnderstand VOC/customer needs in building features, including participating in research and visiting customers on site\n\nAbility to critique the style, interface, and interaction flow of applications and experiences\n\nCollaborate with, influence, and drive consensus with product managers, design, stakeholders and their feedback\n\nWork with other writers to define a cohesive narrative across the product and documentation, including meeting UI and in-app copy writing/editing standards \n\nComplete high-quality work in a fast-paced, deadline-driven environment \n\nTo be successful in this role, you'll need:\nBachelor's degree in English, Communications, Technical Writing, UX, HCI, or equivalent \n\n2+ years of relevant experience in producing content for digital products\n\nExperience in conceptualizing and strategizing delivery of UX content, including, but not limited to, user interface copy, in-app/microcopy, user education as an in-app experience, UI style guides, or product launch content\n\nExperience working with lightweight markup languages (Markdown) and GitHub\n\nAbility to manage multiple projects \n\nPreferred Skills \nExperience working with SaaS products \n\nExperience collaborating with product managers, QA, design, technical writers, and other members of the product org in an Agile environment, including localization teams\n\nExperience using design or other collaboration tools (InVision, Zeplin) for effective communication across projects and teams\n\nFamiliar with JIRA/Confluence\n\nStrong interest in emerging trends in the UI/UX space and content strategy\n\nPortfolio SubmissionPlease submit a writing portfolio (3–5 samples) that demonstrates your ability to produce simplified user experiences through captivating and engaging in-app, UI content. \nAll your information will be kept confidential according to EEO guidelines.\nAbout ServiceTitan\nServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.\nPerks & Benefits1. Work/Life Balance: flexible work schedule, flexible PTO\n2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance\n3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs\n4. 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