{"id":3036393,"url":"https://alion.io/job/serviceup-customer-success-manager","title":"Customer Success Manager","company":{"id":687040,"name":"ServiceUp","domain":"serviceup.com","url":"https://alion.io/company/serviceup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Campbell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T20:25:40Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T20:54:24Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About ServiceUp:\nServiceUp is reimagining a $200B+ industry with AI-powered orchestration for fleet and insurance vehicle repair. We’re the all-in-one platform bringing modern efficiency to a complex market. We’re trusted by some of the world’s largest and most sophisticated fleets and insurers.\nOur AI-powered platform automates the entire repair lifecycle, from the moment a vehicle needs service until it’s back on the road. By removing bottlenecks, providing real-time visibility, and streamlining decisions, we help customers reduce downtime, control costs, and keep operations running smoothly.\nAs one of the 100 fastest-growing startups in the United States, and backed by $55M in Series B funding, we're leading this transformation. Join us and help shape the future of vehicle repair.\nAbout the Role:\nServiceUp is building its Customer Success function, and we’re hiring Customer Success Managers (CSMs) to run it day to day. You’ll own a portfolio of customer accounts after the contract is signed: getting them live, getting their vehicles and people onto the platform, and keeping them there. Our revenue is driven by usage, so every repair order (RO) a customer routes through ServiceUp is a direct measure of whether they’re getting value, and of whether you’re succeeding.\nYou’ll own the operational relationship with the fleet managers, maintenance leads, dispatchers and drivers in your accounts. Each account has a Sales and CS pair: Sales owns the contract, pricing and renewals, and you make sure the customer gets the value we promised. You’ll report to the Head of Customer Success and work with Operations, the shop network team and Product to clear what gets in your customers’ way.\nWhat You'll Do:\nRun onboarding for your accounts from signed contract to steady-state usage, with clear milestones and targets for time to first RO and time to value.\nBecome an expert in the product and work with customers to configure the platform during onboarding, and ongoing platform optimization to ensure that they derive maximum value from it.\nTake the handoff from Sales and coordinate launch work across data load, user setup, approval rules, shop coverage and integrations (fleet systems, telematics, ERP), then train fleet managers, maintenance leads and drivers.\nDrive each account to the definition of “adopted”, find the gaps between expected and actual usage, and close them with Operations and the shop network team with a goal of ensuring that the platform is the fleet’s “system of record” for maintenance and repair.\nRun operational business reviews that show customers their value in their own numbers: cycle time, cost per repair, downtime and savings.\nKeep every account in your portfolio scored in the account health model, and run save plans for at-risk accounts with a named owner and next steps.\nRecord the root cause of every decline or churn in your portfolio and bring it to the monthly cross-functional churn review.\nIdentify expansion opportunities, such as new locations or repair types, and hand them to Sales.\nKeep account records current in our CRM, and report monthly on your portfolio’s RO volume, time to value and account health.\nWhat You'll Bring:\n4+ years in Customer Success at a B2B SaaS company + experience in the Fleet industry.\nA record of improving retention and adoption that you can show in numbers.\nExperience in a usage-based or transaction-based revenue model.\nComfort with data: you can pull usage data, identify slipping accounts and walk a fleet manager through their own numbers to understand how value is being delivered to their business operations.\nHands-on use of AI tools to cut manual CS work and cover more accounts.\nStrong organization and project management across multi-site implementations with many stakeholders.\nWhy You’ll Love Working Here:\nWe live our values every day: Team First, Work Smart, Own It, Be Bold, Push Boundaries. If that sounds like you, you’ll fit right in\nWhat We Offer:\nCompetitive pay with equity\nMedical, dental, and vision coverage\nFlexible PTO and company holidays\nRemote-friendly setup with home office support\nLearning and development budget\nWellness stipend to support your health and well-being\nPaid parental leave\nBenefits may vary by location and role.\nIf you’re motivated by impact and aligned with our values, we want to hear from you. You don’t need to meet every single requirement - we care about your skills, drive, and how you work with a team.\nService Up is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.","description_format":"text","description_chars":4587,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Home office","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-21T21:30:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:2","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/serviceup-customer-success-manager","json_url":"https://alion.io/job/serviceup-customer-success-manager.json","meta":{"generated_at":"2026-10-30T00:49:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1147,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687040},"rest":"https://alion.io/mcp/rest/get_company?id=687040"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserviceup-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserviceup-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserviceup-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serviceup-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserviceup-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3036393}},{"tool":"search_jobs","arguments":{"company":"serviceup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3036393},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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