{"id":690555,"url":"https://alion.io/job/serviceup-staff-product-manager","title":"Staff Product Manager","company":{"id":687040,"name":"ServiceUp","domain":"serviceup.com","url":"https://alion.io/company/serviceup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Product","role_family":"Product","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Campbell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":158000,"max_usd":292000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":712},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Claude Code","optional":false},{"name":"Cursor","optional":false},{"name":"Figma","optional":false},{"name":"Model Context Protocol","optional":false}],"status":"live","first_seen_at":"2026-08-28T16:57:23Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-28T14:57:53Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"About ServiceUp:\nServiceUp is reimagining a $200B+ industry with AI-powered orchestration for fleet and insurance vehicle repair. We’re the all-in-one platform bringing modern efficiency to a complex market. We’re trusted by some of the world’s largest and most sophisticated fleets and insurers.\nOur AI-powered platform automates the entire repair lifecycle, from the moment a vehicle needs service until it’s back on the road. By removing bottlenecks, providing real-time visibility, and streamlining decisions, we help customers reduce downtime, control costs, and keep operations running smoothly.\nAs one of the 100 fastest-growing startups in the United States, and backed by $55M in Series B funding, we're leading this transformation. Join us and help shape the future of vehicle repair.\nAbout the Role:\nAs a Staff Product Manager at ServiceUp, you'll own a core surface of the platform that keeps vehicles moving - the software repair shops, fleets, and Fleet Management Companies (FMCs) depend on to get work approved, scheduled, and completed. This is a hands-on, high-ownership role: you'll set the strategy for your area, define the roadmap, and work shoulder-to-shoulder with engineering and design to ship it, including the AI agents now embedded directly in each product area rather than sitting off to the side. You'll spend real time with the people who use what we build and translate messy operational reality into products that measurably reduce turnaround time and cost. We're looking for someone senior enough to operate without a playbook: you'll bring clarity to ambiguous problems, make sharp tradeoffs with incomplete data, raise the bar for product craft across the team, and influence far beyond your own scope without needing direct authority to do it.\nWhat You'll Do:\nDefine and own a cross-functional problem space or a foundational platform area whose quality shapes outcomes across multiple product surfaces.\nDrive strategic alignment across product areas. Identify the decisions that unblock the most work and make them.\nSynthesize signals from customer calls, data, support trends, and partner feedback across your entire scope, not just your immediate surface.\nPrototype cross-cutting workflows and concepts yourself. The strategy is more credible when you have already tested it.\nIdentify leverage and share it. Build AI workflows, frameworks, and patterns that other PMs on the team can adopt.\nContribute to how the PM function operates, including how we run discovery, define quality, and measure success.\nPrioritize ruthlessly. With a lean pod and a wide surface area, decide what comes first and why-and defend the sequence when business pressure pushes against it.\nMentor and stretch Junior PMs. Raise the floor of the function, not just your own output.\nWhat You'll Bring:\n10+ years in product management, with a clear record of operating across multiple product areas or owning a foundational platform.\nDemonstrated ability to connect product decisions to business outcomes, including revenue forecasting and P&L-level thinking.\nSystems thinker. You see second-order effects and account for them before they become problems.\nAble to hold strategy and execution at the same time. You do not hand off the details when the scope gets bigger.\nStrong data instincts. You can pull your own analysis, define the right metrics, and spot when a number is telling the wrong story.\nExperienced with AI tooling and actively finding new ways to scale your own coverage through it.\nAI Proficiency:\nGenerate artifacts that accelerate alignment. Leverage AI to draft PRDs, map user flows, validate product launch readiness, synthesize research and customer feedback, produce competitive analyses, and write release notes.\nPrototype and iterate with AI coding tools. Build functional prototypes independently of design and engineering using tools like Cursor or Claude Code.\nStay current and apply it. Familiarity with tools like Claude Code, Cursor, Figma AI, and MCP integrations is expected. Actively experiment and fold new capabilities into your workflow.\nWhy You’ll Love Working Here:\nWe live our values every day: Team First, Work Smart, Own It, Be Bold, Push Boundaries. If that sounds like you, you’ll fit right in\nWhat We Offer:\nCompetitive pay with equity\nMedical, dental, and vision coverage\nFlexible PTO and company holidays\nRemote-friendly setup with home office support\nLearning and development budget\nWellness stipend to support your health and well-being\nPaid parental leave\nBenefits may vary by location and role.\nIf you’re motivated by impact and aligned with our values, we want to hear from you. You don’t need to meet every single requirement - we care about your skills, drive, and how you work with a team.\nService Up is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.","description_format":"text","description_chars":4884,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Home office","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-09-11T00:56:57Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.617,"p_room":0.36,"age_days":60,"expected_fill_days":37,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/serviceup-staff-product-manager","json_url":"https://alion.io/job/serviceup-staff-product-manager.json","meta":{"generated_at":"2026-10-28T17:57:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24538,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687040},"rest":"https://alion.io/mcp/rest/get_company?id=687040"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserviceup-staff-product-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserviceup-staff-product-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserviceup-staff-product-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serviceup-staff-product-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserviceup-staff-product-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":690555}},{"tool":"search_jobs","arguments":{"company":"serviceup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":690555},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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