{"id":2806052,"url":"https://alion.io/job/serviqual-junior-system-administrator","title":"Junior System Administrator","company":{"id":4442726,"name":"serviqual","domain":"serviqual.com","url":"https://alion.io/company/serviqual","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riche Terre, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-06-09T05:49:47Z","employer_posted_date":"2026-06-09","last_verified_at":"2026-10-20T22:21:27Z","board_verified":true,"closed_at":null,"days_open":133,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":132},"description":"Key Responsibilities:\nServe as the first line of support for internal and external users seeking technical assistance via phone, email, or ticketing system.\nPerform remote troubleshooting using diagnostic tools and targeted questioning to identify and resolve issues.\nDetermine the best solution based on the nature of the problem and the information provided.\nInstall, configure, and maintain computer systems, applications, and hardware in compliance with company standards.\nInstall, configure, and troubleshoot printers, scanners, and other peripheral devices.\nGuide users through step-by-step solutions to resolve incidents and technical challenges.\nEscalate unresolved issues to higher-level support teams while maintaining responsibility for follow-up and resolution tracking.\nProvide users with accurate and timely information about IT products, services, and system updates.\nMaintain clear and consistent communication with users regarding the status of their requests or issues.\nDeliver on-site support when necessary or requested by clients or internal teams.\nGather user feedback and suggestions, and relay insights to relevant internal teams for service or process improvement.\nContinuously seek opportunities to enhance support procedures and contribute to knowledge base documentation.\nQualifications and Skills:\nDiploma or bachelor's degree in information technology, Computer Science, or a related field.\nProven experience in a technical support or IT helpdesk role is a plus.\nStrong understanding of computer systems, mobile devices, and other tech products.\nFamiliarity with Windows OS, Office 365, remote support tools, and basic networking concepts.\nExcellent problem-solving skills and a customer-focused mindset.\nStrong verbal and written communication skills.\nAbility to multitask, prioritize, and manage time effectively.\nWillingness to learn and grow within a fast-paced IT environment.\nWhy Join Us?\nThis role provides a great opportunity for recent graduates or early-career IT professionals to gain hands-on experience in a dynamic environment. 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