{"id":848315,"url":"https://alion.io/job/servmeco-account-manager-3","title":"Enterprise Account Manager","company":{"id":689386,"name":"SerVme","domain":"servmeco.com","url":"https://alion.io/company/servmeco","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false}],"status":"live","first_seen_at":"2026-08-17T00:00:00Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-10-21T20:30:34Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"Who Are We\nWe Are Servme! A powerhouse guest experience and CRM platform built for modern hospitality. Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics. Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram.\nWe're not just another booking tool - we're the operational brain behind smarter restaurants, cafes, and hotels. And yes, we're growing fast. With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond. Ready to serve smarter? That's Servme.\nThe Job in a Nutshell\nThis SMB Account Manager owns one of Servme's most valuable relationships. It is a dedicated, hands-on role responsible for retaining, deepening, and growing flagship hotel or enterprise accounts. The role goes deep on a key accounts, building intimate knowledge of the client's operations, stakeholders, and goals to maximize value on both sides. Success in this role means “harvesting and growing” the account: expanding Servme's footprint across additional venues, modules, and services, while protecting the relationship against churn and competitive displacement. This role is responsible for onboarding and training, driving product adoption and usability, and most importantly renewing contracts, expanding accounts, and upselling additional products or features. The ideal candidate combines strong relationship management skills with a revenue-focused mindset, ensuring customers see continuous value from Servme and remain long-term partners.\nWhat Will You Do\nResponsibilities:\nServe as the single, dedicated point of contact for a set of accounts, building deep, trusted relationships with property-level and group-level stakeholders \nTrain and onboard accounts to keep product usability, adoption, and satisfaction high \nDevelop an intimate understanding of each account's organizational structure, decision-making process, and strategic priorities \nAct as an embedded partner, maintaining a regular on-site or high-touch presence to stay ahead of emerging needs \nBuild multi-threaded relationships across operations, F&B, IT, and procurement functions within each account \nIdentify and execute opportunities to expand Servme's footprint within each account - additional venues/properties, new modules, upgraded packages, and add-on services \nBuild and execute account growth plans with clear targets for expansion revenue and rollout across additional sites \nLead commercial conversations on upsell, cross-sell, and contract expansion, partnering with Commercial leadership on pricing and negotiation \nTrack and report on expansion pipeline and forecast revenue growth within assigned accounts \nOwn retention for assigned accounts, proactively identifying risk signals and acting quickly to resolve them \nRun regular business reviews (QBRs) with senior client stakeholders to demonstrate value delivered and realign on priorities \nManage renewal cycles end to end, ensuring on-time, favorable outcomes \nMonitor account health metrics (usage, satisfaction, support tickets) and intervene proactively \nAct as the client's internal advocate, escalating and coordinating with Product, Support, and Engineering to resolve issues quickly \nPartner with the Team Lead to align on retention and growth best practices across the wider Account Management function \nCoordinate with Marketing and Product on account-specific initiatives, case studies, or co-marketing opportunities where appropriate \nMaintain accurate, up-to-date account records and activity in the CRM \nProvide regular updates to leadership on account status, growth pipeline, and renewal timing \nOwn accurate revenue forecasting for assigned accounts \nRequirements\nWhat Are We Looking For\n4+ years of experience in key/strategic account management, enterprise customer success, or client- facing commercial roles, ideally within SaaS or hospitality tech.\nProven experience managing and growing large, complex, multi-site accounts (hotel groups, F&B chains, or similar).\nStrong track record of expansion revenue generation: upsell, cross-sell, and multi-site rollout.\nComfortable operating as a dedicated, embedded partner to a small number of high-value clients, rather than managing a broad book of business.\nConfident, engaging senior stakeholders (Director level and above), including in hospitality operations, IT, and procurement.\nExcellent relationship-building, negotiation, and executive communication skills.\nData-driven approach to tracking account health and growth metrics.\nFluency in English and Arabic required (French is a plus).\nWillingness to travel regularly to client properties.\nHighly proactive, entrepreneurial, and comfortable owning outcomes with a high degree of autonomy.\nWhat We Offer You\nWe believe you will love working at Servme!\nWe have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.\nWe offer highly competitive compensation packages, including bonuses and the potential for shares.\nWe prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.\nWe offer autonomy, mentoring, and challenging goals that create incredible opportunities for 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