{"id":4191682,"url":"https://alion.io/job/ses-media-content-operations-specialist","title":"Media Content Operations Specialist","company":{"id":54618,"name":"SES","domain":"ses.com","url":"https://alion.io/company/ses-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T19:29:53Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-15T09:46:05Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Media Content Operations Specialist\nThe job responsibilities outlined in this document are not exhaustive and may evolve over time and be reviewed according to business needs.\nROLE DESCRIPTION SUMMARY\nAs the Media Content Operations Specialist, you will play a critical role in ensuring the accurate, timely delivery of media content across our In-Flight Connectivity (IFC) and In-Flight Entertainment (IFE) platforms. You will be responsible for sourcing content from multiple service providers, performing rigorous quality assurance, and packaging and deploying content and catalog to the field on schedule. Content and catalog deployment includes traditional USB dispatchment as well as wireless content over terrestrial modem and satellite links.\nYou will collaborate closely with cross-functional teams across product, development, testing, deployment, and operations to identify, triage, and resolve IFE-related production issues.\nSuccess in this role is defined by consistent, on-time content delivery including holidays and weekend, and a seamless, error-free experience for end customers.\nPRIMARY RESPONSIBILITIES / KEY RESULT AREAS\nCreate, package, and deliver media content in alignment with airline contractual obligations on a monthly cadence.\nEnsure accurate and timely content deployment across all platforms.\nDefine, review, and maintain process documentation, procedures, and operational standards.\nProactively identify opportunities to enhance tools, processes, and team effectiveness.\nEngage cross-functional teams in triaging system interaction issues and driving them to resolution.\nProactively identify defects through analysis of system data and logs.\nDemonstrate deep understanding of system functionality and the ability to analyze and resolve complex system issues.\nDrive root cause analysis and corrective actions to meet and exceed performance KPIs.\nKey Focus Areas\nContent delivery process documentation, automation, and drive improvements\nCOMPETENCIES\nWorking knowledge of Linux, Python, Bash, and Windows Operating Systems\nExperience with prioritizing competing commitments and meeting deadlines\nFamiliarity with software development and testing, and content delivery workflows.\nExcellent leadership, communication, and cross-functional collaboration skills.\nQUALIFICATIONS & EXPERIENCE\nBachelor of Science degree in Computer or Software Engineering\nMinimum four years(4+) of experience:Troubleshooting in complex systems\nWriting Linux/Python scripts\nRunning basic IP/Networking commands for troubleshooting IP networks\n\nExperience in SAFe Agile development\nDriving process establishment and continuous improvement\nOTHER KEY REQUIREMENTS / COMMENTS\nTroubleshooting skills related to aircraft-based hardware, software, and system configurations.\nFamiliarity with Wi-Fi and wired Ethernet technologies.Knowledge of IFC/IFE systems and any content/website distribution\n\nExperience with IP networking.\nAbility to work at night / weekend\nAbility to work on national / company holidays\n\nSES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.\nFor more information on SES, click here.","description_format":"text","description_chars":3500,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Communications","Space Services"],"lifecycle":[{"event":"open","at":"2026-11-12T19:29:53Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":10,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/ses-media-content-operations-specialist","json_url":"https://alion.io/job/ses-media-content-operations-specialist.json","meta":{"generated_at":"2026-11-15T13:09:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3665,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54618},"rest":"https://alion.io/mcp/rest/get_company?id=54618"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fses-media-content-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fses-media-content-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fses-media-content-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ses-media-content-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fses-media-content-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4191682}},{"tool":"search_jobs","arguments":{"company":"ses.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4191682},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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