{"id":2427396,"url":"https://alion.io/job/ses-senior-engineer-end-user-computing","title":"Senior Engineer End User Computing","company":{"id":54618,"name":"SES","domain":"ses.com","url":"https://alion.io/company/ses-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":31000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-13T08:05:40Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T17:27:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Senior Technician\nPRIMARY RESPONSIBILITIES / KEY RESULT AREAS\nAct as a point of escalation within the EUC for more complex or in-depth issues\nPerform the role of a Problem Analyst in the SES Problem Management process for problems requiring the analysis of the ServiceDesk\nTake on role of Incident Manager when required or directed by management\nAct as a point of contact between the EUC and the Digital Workplace team for in-depth understanding of SES computer deployment process for the purposes of troubleshooting or training of the End user Computing Team\nTrain and mentor more junior EUC agents\nProvide first level Incident logging and resolution, or re-assignment to other teams\nProvide Service Request Fulfilment for IT Services\nProvide support for various technical areas like computers, computer peripherals, mobile phones, printers, applications, conference systems, software delivery, user account and access management, etc.\nAdhere to and promote all applicable official SES policies, procedures, and standards.\nEnsure the adherence to existing policies (ITSM, CoBIT, ITIL, Security)\nLeverage the SES official Knowledge base in response to Incidents and Requests to ensure consistency and adherence to established practices.\nTake ownership and responsibility for assigned Incidents, Requests, or Tasks and follow them up until solved and keep the user up to date\nDocument in writing in ITSM tool all issues, troubleshooting, and resolutions for calls, incidents, requests and task assignments.\nBe proactive and responsive to customer needs\nParticipate in the monitoring of the SES IT landscape via the use of monitoring tools, dashboards, and alert notifications.\nProactively communicate, as necessary, service status changes, advisories, or updates to appropriate stakeholders via established designated channels.\nActively participate to the Lifecycle management of all End User Computers within SES including:Deployment\nMaintenance\nRenewal\nDisposal Management\nIntunes\nJamF Apple\nCompany Portal\n\nProvide remote user support through appropriate technical tools\nCreate and maintain EUC related Knowledge articles and support documentation as requested.\nSupport 24/7 Business operations by working in a shift environment which may be outside of typical business hours\nParticipate in after-hours on-call rotation for end-user support\nExcellent knowledge of fundamental operations of software (MS Office 365 and previous versions), hardware (laptops, PCs, phones, printers, scanners, …) and other equipment\nExpertise in\nDeployment\nMaintenance\nRenewal\nDisposal Management\nIntunes\nJamF Apple\nCompany Portal\nPrinter\n\nITIL Process professional with core IPC , SLM,CMDB ,MIM, Release management, Asset Managemnet, license management\nThorough understanding of Cloud concepts\nWorking knowledge of the Microsoft Power Platform and the ability to create custom flows or applications.\nWorking knowledge of Azure service portal and the ability to navigate it\nWorking understanding of software development concepts and experience with with script are considered strong assets.\nFundamental understanding of Active Directory and Group Policy and uses in an enterprise environment\nAbility to work internationally in a matrix-managed, results-oriented environment\nVery strong analytical and problem-solving skills: ability to interpret complex technical issues\nGood communication skills: able to exchange ideas and information effectively in a concise & logical way and be sensitive to audience diversity\nAbility to clearly explain complex technical issues to non-technical people\nSelf-motivated and demonstrate a “doer mentality”\nQUALIFICATIONS & EXPERIENCE\nEducation and experience in Information and Communications Technology (ICT), Computer Science, Computer Engineering or equivalent or 8 + years applicable work experience\nExperience with ITSM tool (ServiceNow, BMC, HPSM, …)\nFluency in English, any other language is considered as an asset\nWillingness for occasional international travel\n\nSES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.\nFor more information on SES, click here.","description_format":"text","description_chars":4476,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Communications","Satellite Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-13T08:05:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-13T19:52:05Z"},"pay":null,"html_url":"https://alion.io/job/ses-senior-engineer-end-user-computing","json_url":"https://alion.io/job/ses-senior-engineer-end-user-computing.json","meta":{"generated_at":"2026-10-13T19:52:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30406,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54618},"rest":"https://alion.io/mcp/rest/get_company?id=54618"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fses-senior-engineer-end-user-computing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fses-senior-engineer-end-user-computing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fses-senior-engineer-end-user-computing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ses-senior-engineer-end-user-computing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fses-senior-engineer-end-user-computing"}]}