{"id":3842227,"url":"https://alion.io/job/ses-water-control-room-operator","title":"Control Room Operator","company":{"id":1940952,"name":"SES Water","domain":"seswater.co.uk","url":"https://alion.io/company/seswater","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redhill, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":420000,"max":504000,"currency":"GBP","period":"year","gross":null,"usd_annual":678981},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T11:34:02Z","employer_posted_date":null,"last_verified_at":"2026-11-05T11:34:02Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Powered by Water, Driven by Purpose\nSES Water has a rich history of serving communities in the South East of England. Water plays an important role in our lives, which is why we’re committed to supplying our customers with access to 160 million litres of safe, reliable, clean water every day.\nWe’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.\nWhether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.\nReady to make a splash? Join our team today.\nAbout the RoleAt SES Water, we play a vital role in delivering high-quality water services to our customers every day. We're looking for a calm, organised and proactive Control Room Operator to join our Network Operations team and help keep our water network running efficiently.\nAs a Control Room Operator, you'll be at the centre of our operational response, monitoring alarms, coordinating information across the business, supporting field teams, and ensuring customer and operational issues are handled quickly and effectively. This is a fast-paced role where your decisions can have a direct impact on service delivery and customer experience.\nWhat You'll Be DoingMonitoring treatment works and network alarms through SCADA and associated systems.\n\nResponding appropriately to operational incidents and escalating where necessary.\n\nLiaising with operational teams and field staff to coordinate activities and share critical information.\n\nHandling incoming requests from both internal and external customers.\n\nSupporting event and incident management activities.\n\nMaintaining accurate records and operational logs.\n\nWorking collaboratively with colleagues across the business to ensure efficient service delivery.\n\nWhat We're Looking ForEssential Skills & ExperienceExperience working in a control room, operations centre, customer service environment, or similar fast-paced operational setting.\n\nStrong IT skills with experience using Microsoft Office 365 and other computer-based systems.\n\nExcellent communication skills and the ability to liaise effectively with multiple stakeholders.\n\nAbility to remain calm under pressure and make informed decisions.\n\nStrong attention to detail and accuracy when recording information.\n\nAbility to manage several priorities simultaneously.\n\nDesirablePrevious Control Room experience.\n\nExperience within the water, utilities, infrastructure, transport, or emergency response sectors.\n\nKnowledge of SCADA systems.\n\nExperience working a 12-hour shift pattern.\n\nOur BenefitsAt SES Water, our people are the heart of everything we do. We believe in creating an environment where everyone can thrive, bring their best every day, and feel truly valued. That's why we offer a comprehensive benefits package designed to support your wellbeing, financial future and work-life balance.\nBenefits include:25 days annual leave (plus bank holidays), increasing with length of service\n\nHoliday Buy & Sell Scheme\n\nCompany Bonus Scheme\n\nCompetitive Pension Scheme with company contribution matching\n\nLife Assurance\n\nEnhanced Family Leave including maternity, paternity, adoption and shared parental leave\n\nShare Schemes, including share matching opportunities\n\nHealth Cash Plan\n\nFree Annual Flu Vaccination\n\nEmployee Assistance Programme providing 24/7 wellbeing support\n\nFree On-Site Parking at Headquarters\n\nCycle to Work Scheme\n\nCar Share Scheme\n\nGive As You Earn (GAYE) Charity Scheme\n\nOne Paid Volunteering Day per year\n\nRetail and Lifestyle Discounts\n\nClosing Date: 19th November 2026\nWe may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.\nPlease note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.\nBe yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.\nOur core values, which are essential to our success, are:\nBe Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.\nBe You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.\nBe the Future - Embrace change. Drive Progress. 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