{"id":1589058,"url":"https://alion.io/job/sestek-customer-success-manager","title":"Customer Success Manager","company":{"id":49266,"name":"SESTEK","domain":"sestek.com","url":"https://alion.io/company/sestek","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Istanbul, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":119000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Speech Recognition","optional":false},{"name":"Text-to-Speech","optional":false},{"name":"Voice Agents","optional":false}],"status":"live","first_seen_at":"2026-02-19T00:00:00Z","employer_posted_date":"2026-02-19","last_verified_at":"2026-10-31T04:34:42Z","board_verified":true,"closed_at":null,"days_open":254,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":254},"description":"Location: İstanbul\nWorking Style: Hybrid\nOverview\nWe are looking for a Customer Success Manager to join our team and ensure the satisfaction and long-term success of our corporate clients. If you have a passion for delivering exceptional customer experiences and building strong relationships, we’d love to meet you!\nWho are we:\nWe are a global technology company developing AI-powered conversational solutions that empower organizations to become data-driven, enhance efficiency, and deliver superior customer experiences. We are an R&D center, and our solutions are developed by a team of over 100 engineers specializing in text-to-speech, speech recognition, natural language processing, and voice biometrics technologies. As of 2022, we have been part of Unifonic, a leading Communications Platform as a Service (CPaaS) provider, and have grown into an international organization with over 500 dynamic team members. We serve a customer base of 500 enterprises across 20 countries in the US, EU, and MENA regions.\nWhat we expect:\nAct as the primary point of contact for corporate clients.\nEnsure customer satisfaction by responding to inquiries and resolving issues promptly and effectively.\nCollaborate with internal teams to optimize the customer experience.\nLeverage company expertise to provide strategic recommendations and deliver personalized experiences.\nWork closely with business units to enhance customer satisfaction and engagement.\nMonitor key performance metrics and drive customer retention and loyalty.\nAnalyze business needs and design the best solutions within Sestek products.\nSupport AI Agent design, contributing to chat & voice agent development and AI-driven customer interactions.\nDesign and optimize customer journeys for AI Agents.\nWho we are looking for:\nMinimum 6 years of experience in customer success, user experience, or a related field.\nExcellent communication and problem-solving skills, with the ability to build strong client relationships.\nProven ability to manage multiple clients, prioritize tasks effectively, and work in a fast-paced environment.\nFluency in English and Turkish (additional languages are a plus).\nExperience with AI, voice/chatbot solutions is a plus.\nA proactive, results-oriented mindset with a strong sense of ownership.\nStrong presentation and storytelling skills, with the ability to convey complex ideas clearly and persuasively.\nWhat we can offer you:\nA chance to be part of a company specialized in artificial intelligence.\nFlat organizational structure and an energetic team\nFlexible/hybrid working style and you can work in Ankara or İstanbul office.\nPrivate health insurance, meal card, transportation allowance\nMonthly budget for external activities with your colleagues\nIncentive for graduate and postgraduate studies\nTraining opportunities for technical and personal development as well as support for certificate programs related to the field of profession.\nBirthday celebrations, parties, and happy hours, “Welcome to Spring/Fall” events\nBreakfast and healthy snacks at the office all day long.\nAt Sestek, we believe in the power of diversity, and inclusive organizational culture. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, genetic characteristics.\nAs SESTEK, we place great importance on protecting your personal data. Within the scope of our recruitment processes, you may access the Candidate Privacy Notice regarding the processing of your personal data via the links: English Version / Turkish Version","description_format":"text","description_chars":3652,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Turkish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Speech & Audio AI"],"lifecycle":[{"event":"open","at":"2026-10-01T15:32:34Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.27,"p_room":0.28,"age_days":254,"expected_fill_days":36,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/sestek-customer-success-manager","json_url":"https://alion.io/job/sestek-customer-success-manager.json","meta":{"generated_at":"2026-10-31T07:59:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11894,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49266},"rest":"https://alion.io/mcp/rest/get_company?id=49266"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsestek-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsestek-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsestek-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sestek-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsestek-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1589058}},{"tool":"search_jobs","arguments":{"company":"sestek.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1589058},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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