{"id":3968190,"url":"https://alion.io/job/set-consulting-level-3-noc-manager-2","title":"Level 3 NOC Manager","company":{"id":4495481,"name":"SET Consulting","domain":null,"url":"https://alion.io/company/set-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Centurion, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-09T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"SUMMARY:\n\n - \n\n POSITION INFO:\n\n The Level 3 NOC Manager leads the highest tier of technical escalation within the Network Operations Centre, managing a team of subject matter experts (SMEs) spanning Microwave, Mobile Radio (RAN), IP & Transmission, and OSS Systems disciplines. The role is accountable for resolving the network’s most complex, cross-domain, and service-impacting faults that cannot be resolved at Level 1 or Level 2, and for driving root cause analysis, permanent fixes, and continuous technical improvement across the network. 3. KEY RESPONSIBILITIES 3.1 Escalation Management and Technical Leadership • Own and manage all Level 3 technical escalations referred from NOC Level 1 and Level 2 teams. • Lead complex, cross-domain fault diagnosis spanning Microwave, Mobile Radio, IP\\/Transmission, and OSS systems. • Coordinate multi-disciplinary SME response for major incidents and service-impacting faults. • Ensure timely restoration of service for escalated incidents in line with SLA\\/OLA targets. 3.2 Team and Subject Matter Expert (SME) Management • Manage and develop a team of SMEs: Microwave Engineers, Mobile Radio Engineers, IP & Transmission Experts, and OSS Systems Experts. • Allocate SME resources across concurrent escalations based on priority, complexity, and domain expertise. • Build and maintain deep technical capability within the team through coaching, knowledge-sharing, and structured skills development. • Define and maintain on-call and escalation rosters to ensure 24\\/7 Level 3 support coverage. 3.3 Root Cause Analysis and Problem Management • Drive root cause analysis (RCA) for recurring, complex, or major incidents. • Own the problem management process for Level 3 issues, ensuring that permanent fixes, and not only workarounds, are implemented. • Produce and present RCA and post-incident reports to stakeholders, including Operations, the Managed Services Head, and customers where required. 3.4 Technical Governance and Continuous Improvement • Maintain and evolve technical escalation procedures, runbooks, and knowledge base articles for Level 3 scenarios. • Identify network-wide technical risks and trends from escalation data, feeding into network optimisation and NPO initiatives. • Partner with Solutions Architects, NPO, and Engineering teams on complex design or configuration issues surfaced through escalations. • Support the introduction of new technology, vendors, or network elements by ensuring Level 3 readiness through training, documentation, and tooling. 3.5 Stakeholder and Cross-Functional Engagement • Act as the senior technical point of contact on major incident bridges and critical customer escalations. • Engage vendors and OEMs for advanced technical support, RMAs, and escalation of product defects. • Collaborate with the NOC Level 2 Manager, Field Services, SOC, and other Managed Services functions to ensure end-to-end incident resolution. • Report on Level 3 escalation trends, SLA performance, and recurring technical issues to the Managed Services Head. 3.6 Key Relationships • NOC Level 1 \\/ Level 2 teams: escalation hand-off and resolution feedback loop. • SME team (Microwave, Mobile Radio, IP\\/Transmission, OSS): direct line management and technical resource allocation. • Field Services: coordinated dispatch and on-site resolution support for escalated faults. • SOC: joint response where incidents have a security dimension. • Vendors \\/ OEMs: advanced technical support, RMAs, and defect escalation. • Solutions Architects \\/ NPO: resolution of complex design or configuration issues; network optimisation input. • Managed Services Head: direct line manager; escalation trend and SLA reporting. • Customers: senior technical point of contact on major incidents, where required. 4. KEY PERFORMANCE INDICATORS • Restoration of service for Level 3 escalations within SLA\\/OLA targets. • Reduction in repeat and recurring incidents through permanent fixes. • Timely completion and quality of RCA and post-incident reports. • Effective coordination of major incidents and cross-domain faults. • Continuous 24\\/7 Level 3 support coverage through effective rostering. • Up-to-date escalation procedures, runbooks, and knowledge base articles. • Timely resolution of vendor\\/OEM escalations, RMAs, and product defects. • SME team capability development, retention, and performance. • Accurate and regular reporting on escalation trends and SLA performance. 5. MINIMUM REQUIREMENTS • Bachelor’s degree or equivalent NQF-aligned qualification in Engineering, Telecommunications, or Information Technology; or equivalent demonstrated technical experience in lieu of a formal qualification. • At least 5 years of relevant experience in telecommunications network operations, including people leadership of senior technical teams. • Extensive technical experience with demonstrated expertise in one or more of: Microwave transmission, Mobile Radio (RAN) engineering, IP & Transmission networks, or OSS systems. • Proven experience managing complex, cross-domain fault escalations and major incidents in a live telecommunications network environment. • Experience leading major incident management processes and post-incident RCA reporting. • People management experience, with the ability to lead and develop a multi-disciplinary team of senior technical specialists. • Vendor-specific certifications (e.g. Huawei, Ericsson, Nokia, Cisco, Juniper) would be advantageous. • ITIL Foundation or an equivalent service management certification would be advantageous.","description_format":"text","description_chars":5551,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-09T15:03:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["seen:1","win:early"],"computed_at":"2026-11-10T01:18:07Z"},"pay":null,"html_url":"https://alion.io/job/set-consulting-level-3-noc-manager-2","json_url":"https://alion.io/job/set-consulting-level-3-noc-manager-2.json","meta":{"generated_at":"2026-11-10T01:18:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2905,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4495481},"rest":"https://alion.io/mcp/rest/get_company?id=4495481"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fset-consulting-level-3-noc-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fset-consulting-level-3-noc-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fset-consulting-level-3-noc-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/set-consulting-level-3-noc-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fset-consulting-level-3-noc-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3968190}},{"tool":"search_jobs","arguments":{"company":4495481,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3968190},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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