{"id":3966107,"url":"https://alion.io/job/set-consulting-level-3-noc-manager","title":"Level 3 NOC Manager","company":{"id":4495481,"name":"SET Consulting","domain":null,"url":"https://alion.io/company/set-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Centurion, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-09T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"SUMMARY:\n\n - \n\n POSITION INFO:\n\n The Level 3 NOC Manager leads the highest tier of technical escalation within the Network Operations Centre, managing a team of subject matter experts (SMEs) spanning Microwave, Mobile Radio (RAN), IP & Transmission, and OSS Systems disciplines.\nThe role is accountable for resolving the network’s most complex, cross-domain, and service-impacting faults\nthat cannot be resolved at Level 1 or Level 2, and for driving root cause analysis, permanent fixes, and continuous\ntechnical improvement across the network.\n3. KEY RESPONSIBILITIES\n3.1 Escalation Management and Technical Leadership\n• Own and manage all Level 3 technical escalations referred from NOC Level 1 and Level 2 teams.\n• Lead complex, cross-domain fault diagnosis spanning Microwave, Mobile Radio, IP/Transmission, and OSS\nsystems.\n• Coordinate multi-disciplinary SME response for major incidents and service-impacting faults.\n• Ensure timely restoration of service for escalated incidents in line with SLA/OLA targets.\n3.2 Team and Subject Matter Expert (SME) Management\n• Manage and develop a team of SMEs: Microwave Engineers, Mobile Radio Engineers, IP & Transmission\nExperts, and OSS Systems Experts.\n• Allocate SME resources across concurrent escalations based on priority, complexity, and domain expertise.\n• Build and maintain deep technical capability within the team through coaching, knowledge-sharing, and\nstructured skills development.\n• Define and maintain on-call and escalation rosters to ensure 24/7 Level 3 support coverage.\n3.3 Root Cause Analysis and Problem Management\n• Drive root cause analysis (RCA) for recurring, complex, or major incidents.\n• Own the problem management process for Level 3 issues, ensuring that permanent fixes, and not only\nworkarounds, are implemented.\n• Produce and present RCA and post-incident reports to stakeholders, including Operations, the Managed\nServices Head, and customers where required.\n3.4 Technical Governance and Continuous Improvement\n• Maintain and evolve technical escalation procedures, runbooks, and knowledge base articles for Level 3\nscenarios.\n• Identify network-wide technical risks and trends from escalation data, feeding into network optimisation and\nNPO initiatives.\n• Partner with Solutions Architects, NPO, and Engineering teams on complex design or configuration issues\nsurfaced through escalations.\n• Support the introduction of new technology, vendors, or network elements by ensuring Level 3 readiness\nthrough training, documentation, and tooling.\n3.5 Stakeholder and Cross-Functional Engagement\n• Act as the senior technical point of contact on major incident bridges and critical customer escalations.\n• Engage vendors and OEMs for advanced technical support, RMAs, and escalation of product defects.\n• Collaborate with the NOC Level 2 Manager, Field Services, SOC, and other Managed Services functions to\nensure end-to-end incident resolution.\n• Report on Level 3 escalation trends, SLA performance, and recurring technical issues to the Managed\nServices Head.\n3.6 Key Relationships\n• NOC Level 1 / Level 2 teams: escalation hand-off and resolution feedback loop.\n• SME team (Microwave, Mobile Radio, IP/Transmission, OSS): direct line management and technical\nresource allocation.\n• Field Services: coordinated dispatch and on-site resolution support for escalated faults.\n• SOC: joint response where incidents have a security dimension.\n• Vendors / OEMs: advanced technical support, RMAs, and defect escalation.\n• Solutions Architects / NPO: resolution of complex design or configuration issues; network optimisation\ninput.\n• Managed Services Head: direct line manager; escalation trend and SLA reporting.\n• Customers: senior technical point of contact on major incidents, where required.\n4. KEY PERFORMANCE INDICATORS\n• Restoration of service for Level 3 escalations within SLA/OLA targets.\n• Reduction in repeat and recurring incidents through permanent fixes.\n• Timely completion and quality of RCA and post-incident reports.\n• Effective coordination of major incidents and cross-domain faults.\n• Continuous 24/7 Level 3 support coverage through effective rostering.\n• Up-to-date escalation procedures, runbooks, and knowledge base articles.\n• Timely resolution of vendor/OEM escalations, RMAs, and product defects.\n• SME team capability development, retention, and performance.\n• Accurate and regular reporting on escalation trends and SLA performance.\n5. MINIMUM REQUIREMENTS\n• Bachelor’s degree or equivalent NQF-aligned qualification in Engineering, Telecommunications, or\nInformation Technology; or equivalent demonstrated technical experience in lieu of a formal qualification.\n• At least 5 years of relevant experience in telecommunications network operations, including people\nleadership of senior technical teams.\n• Extensive technical experience with demonstrated expertise in one or more of: Microwave transmission,\nMobile Radio (RAN) engineering, IP & Transmission networks, or OSS systems.\n• Proven experience managing complex, cross-domain fault escalations and major incidents in a live\ntelecommunications network environment.\n• Experience leading major incident management processes and post-incident RCA reporting.\n• People management experience, with the ability to lead and develop a multi-disciplinary team of senior\ntechnical specialists.\n• Vendor-specific certifications (e.g. Huawei, Ericsson, Nokia, Cisco, Juniper) would be advantageous.\n• ITIL Foundation or an equivalent service management certification would be advantageous.","description_format":"text","description_chars":5541,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-09T14:13:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["seen:0","win:early"],"computed_at":"2026-11-09T15:02:30Z"},"pay":null,"html_url":"https://alion.io/job/set-consulting-level-3-noc-manager","json_url":"https://alion.io/job/set-consulting-level-3-noc-manager.json","meta":{"generated_at":"2026-11-09T15:02:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20997,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4495481},"rest":"https://alion.io/mcp/rest/get_company?id=4495481"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fset-consulting-level-3-noc-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fset-consulting-level-3-noc-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fset-consulting-level-3-noc-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/set-consulting-level-3-noc-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fset-consulting-level-3-noc-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3966107}},{"tool":"search_jobs","arguments":{"company":4495481,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3966107},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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