{"id":1591363,"url":"https://alion.io/job/set-europa-shift-lead-noc","title":"Shift Lead NOC","company":{"id":691392,"name":"SET Europa","domain":"seteuropa.com","url":"https://alion.io/company/seteuropa","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"C","score":58,"open_postings":30,"ghost_share":0.7,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Networking","role_family":"Networking","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sant Adrià de Besòs, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":126000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":205},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Nagios","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-07-02T09:59:04Z","employer_posted_date":"2026-07-02","last_verified_at":"2026-11-09T01:34:29Z","board_verified":true,"closed_at":null,"days_open":129,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":128},"description":"LA EMPRESA\nNuestro cliente es una empresa internacional del sector de las telecomunicaciones y un actor clave en la conectividad global. Lidera el desarrollo de infraestructuras innovadoras en Europa, Oriente Medio y África.\nROL\nEl shift Lead NOC será responsable para coordinar y liderar el equipo del turno asignado en el NOC, asegurando la correcta monitorización, diagnóstico y escalado de incidencias de red, garantizando la disponibilidad, estabilidad y continuidad de los servicios. Actuar como punto de referencia operativo y técnico durante su turno.\nRESPONSABILIDADES\nSupervisión operativa del turno\n· Coordinar al equipo de técnicos NOC en tiempo real.\n· Asignar tareas y asegurar la cobertura de turnos y guardias.\n· Velar por el cumplimiento de los procedimientos operativos estándar.\nGestión de incidencias y eventos críticos\n· Tomar control en situaciones de emergencia (caídas de red, fallos masivos).\n· Escalar incidencias a los niveles superiores y áreas técnicas según protocolos.\n· Garantizar el seguimiento y resolución dentro de los plazos (SLA).\nMonitorización de redes y sistemas\n· Supervisar el funcionamiento de herramientas de monitorización (Zabbix, Nagios, SolarWinds, etc.).\n· Validar alarmas críticas y coordinar primeras acciones correctivas.\nDocumentación y reporting\n· Registrar y actualizar tickets con trazabilidad completa.\n· Generar informes de turno (shift handover) para el equipo entrante.\n· Documentar incidencias repetitivas y oportunidades de mejora.\nFormación y apoyo al equipo\n· Guiar y formar a técnicos nuevos o junior durante el turno.\n· Promover buenas prácticas y cultura de mejora continua.\nRelación con clientes y equipos técnicos\n· Contactar con clientes si la incidencia lo requiere.\n· Mantener coordinación con ingeniería, operaciones de campo o soporte de segundo nivel\n· Cualquier otra tarea asociada al puesto de trabajo o las necesidades de la compañía.\nREQUISITOS\nCiclo formativo o grado en Redes, Telecomunicaciones o Ingeniería Informática\nConocimientos sólidos en\n- Protocolos red\n- Herramientas de monitorización y ticketing\n- Infraestructura de la red\nCertificado CISCO CNNA Service Provider o similar.\nIdiomas:\n- ingles.\n- 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