{"id":2498016,"url":"https://alion.io/job/sett-vp-customer-success","title":"VP Customer Success","company":{"id":1772990,"name":"Sett","domain":"sett.ai","url":"https://alion.io/company/sett-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tel Aviv, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":131000,"max_usd":265000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":358},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-13T12:14:35Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-18T17:25:55Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nAbout Sett\nSett is a UA creative performance platform for mobile gaming. We build agentic AI systems that analyze performance data, generate diverse playable and video ad concepts, deploy them to ad networks, and continuously learn from the results. The full creative loop. Automated, and done better than humans only.\nThe role\nAs Sett scales, our customer organization becomes one of the company’s most critical growth engines. We are now looking for a VP Customer Success to build and lead that engine. This is not a classic Customer Success role. Your mission is to ensure that Sett’s customers do not just like working with us - they understand the value, achieve measurable outcomes, expand over time, and trust Sett as a strategic partner.\nResponsibilities\nBuild the CS (partnerships growth) operating system - Design and run the core operating system for onboarding, customer health, renewals, and expansion\nOwn growth & retention - Drive NRR, renewals, and expansion based on real customer value and readiness\nBuild & lead the Customer Org - Scale and manage the customer org, develop leaders, and build a high-performing team\nDrive data discipline - Make customer decisions data-driven across health, retention, and revenue\nOwn cross-functional customer execution - Align sales, product, and delivery teams around the customer journey and lead a strong customer-first mindset\nBuild the customer playbook - Define how customers succeed, grow, and deliver feedback into the product\nRequirements\n8-12+ years in Customer Success, Account Management, or post-sale revenue leadership\nStrong experience in team management, including managing managers\nProven ownership of NRR, renewals, retention, and expansion\nExperience building customer success / customer growth systems from a messy or founder-led stage\nStrong track record in hiring, developing, and upgrading teams\nStrong ability to design and implement processes, workflows, and operating systems that drive measurable outcomes\nHigh data discipline: dashboards, metrics, inspection, and accountability\nExperience working closely with Product, Sales, Finance, and executive teams\nExcellent communication skills with the ability to be clear, direct, and aligned across stakeholders\nAbility to operate in high-speed, ambiguous startup environments","description_format":"text","description_chars":2315,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":true,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Israel","iso":"IL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","Mobile Games"],"lifecycle":[{"event":"open","at":"2026-10-14T05:17:27Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/sett-vp-customer-success","json_url":"https://alion.io/job/sett-vp-customer-success.json","meta":{"generated_at":"2026-10-18T18:41:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23065,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1772990},"rest":"https://alion.io/mcp/rest/get_company?id=1772990"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsett-vp-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsett-vp-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsett-vp-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sett-vp-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsett-vp-customer-success"}]}