{"id":4182175,"url":"https://alion.io/job/sevalla-support-engineer","title":"Support Engineer","company":{"id":65571,"name":"Sevalla","domain":"sevalla.com","url":"https://alion.io/company/sevalla","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WordPress","optional":false},{"name":"Bitbucket","optional":true},{"name":"Cloudflare","optional":true},{"name":"Composer","optional":true},{"name":"DNS","optional":true},{"name":"Git","optional":true},{"name":"GitHub","optional":true},{"name":"GitLab","optional":true},{"name":"JavaScript","optional":true},{"name":"Linux","optional":true},{"name":"MariaDB","optional":true},{"name":"MySQL","optional":true},{"name":"Nginx","optional":true},{"name":"npm","optional":true},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-11-12T13:56:22Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T17:38:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Kinsta is one of the top providers of managed hosting for WordPress, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms. We’re motivated by excellent quality and proud to have received a 97% satisfaction rating from our customers.\nThat's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.\nAs our new Support Engineer, you'll use your technical knowledge, curiosity, and eloquence to provide world-class technical support to our customers through our live chat system. Reporting to the Support Manager, you will join the beating heart of Kinsta - a team embodying our DNA and desire to provide industry-leading support.\nThis role's shift needs are Saturday - Wednesday, 4 PM-12 AM UTC (our team uses UTC for scheduling).\nWhat You Will Do:\nTake ownership of issues reported by customers and see problems through to resolution.\nResearch, troubleshoot, and identify solutions to resolve customer issues.\nFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.\nProvide prompt and accurate feedback to customers.\nCrave knowledge and continue to hone and improve your own technical and non-technical skills.\nWhat You Bring To The Role:\nYou are completely fluent in English with excellent written communication skills.\nGreat customer service skills with online customer service experience.\nBonus Points If You:\nHave experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).\nHave an understanding of WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI is preferable.\nAre comfortable navigating within a command line environment, including file management, reading and interpreting server logs, and attention to detail with command line syntax.\nHave familiarity with Cloudflare, Buildpacks, Dockerfiles, third-party Git repository services (such as GitHub, GitLab, and Bitbucket), npm, or Composer is beneficial.\nOur Benefits:\nAnnual remote expense budge t.\nFlexible PTO.\nPaid parental leave.\nAnnual professional development budget: available after one year with Kinsta.\n Sabbatical: available after three years with Kinsta (and every three years thereafter).\n Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK, Canada, and Hungary.\n Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA","description_format":"text","description_chars":2772,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan","Parental leave","Professional development"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Internet Services","Network Security","Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-11-12T17:38:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T19:28:25Z"},"pay":null,"html_url":"https://alion.io/job/sevalla-support-engineer","json_url":"https://alion.io/job/sevalla-support-engineer.json","meta":{"generated_at":"2026-11-12T19:28:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41012,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":65571},"rest":"https://alion.io/mcp/rest/get_company?id=65571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsevalla-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsevalla-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsevalla-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sevalla-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsevalla-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4182175}},{"tool":"search_jobs","arguments":{"company":"sevalla.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4182175},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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