{"id":2749657,"url":"https://alion.io/job/sewerai-forward-deployed-engineer-manager","title":"Forward Deployed Engineer Manager","company":{"id":688871,"name":"SewerAI","domain":"sewerai.com","url":"https://alion.io/company/sewerai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":160000,"max":190000,"currency":"USD","period":"year","gross":null,"usd_annual":190000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"ETL/ELT","optional":false},{"name":"IAM","optional":false},{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-10-16T19:39:33Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T16:20:52Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About SewerAI Corporation\nSewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data-turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth.\nAbout the Role\nWe're looking for a Tech Lead Manager (TLM) to lead our Forward Deployed Engineering team. This is a player-coach role. The team is two full-time FDEs and a contractor today, and we're hiring more. You'll keep shipping yourself: writing integrations, debugging migrations, and leading the customer conversations that decide whether a deployment succeeds. You'll also build the team and the systems that let it scale.\nToday, deployments run on a few people who carry the context in their heads. Your job is to change that. You'll take ownership of technical delivery quality, customer outcomes and team capacity. You'll also turn recurring custom work into reusable tools, patterns and product feedback.\nWhat You Do\nCustomer ownership\nOwn the customer relationship from kickoff through go-live and handoff to Customer Success. Customers should always know where things stand, what's next and what's at risk.\n\nLead technical discovery with utility IT, GIS and operations teams, and with field crews. Learn how they actually work before proposing how SewerAI fits in.\n\nExplain complex technical tradeoffs in plain language to non-technical stakeholders, from field supervisors to public works directors.\n\nManage expectations directly. Reset timelines, push back on scope that won't work and offer alternatives without damaging the relationship.\n\nTake ownership of escalations on at-risk accounts: get on the call, own the problem and follow through until it's fixed.\n\nRun kickoffs, workshops and go-live sessions. Write status updates that leadership, Sales and the customer can understand without someone explaining them.\n\nTechnical delivery\nLead from the keyboard. Take on the hardest integrations, migrations and escalations yourself, then turn what you learn into patterns the team can reuse.\n\nDesign and review integrations with CMMS (Cityworks, Cartegraph/OpenGov, Lucity, VUEWorks), GIS (ArcGIS/Esri) and inspection platforms (WinCan, ITpipes).\n\nOwn data migrations end to end: extract, map, transform, validate and reconcile historical inspection, asset and media data. Expect missing fields, duplicates and schema drift.\n\nBuild internal tooling such as scripts, ETL jobs, validation checks and deployment templates, so each new customer costs less than the last.\n\nTeam leadership\nManage the team day to day: 1:1s, onboarding, performance reviews, project assignments and capacity planning.\n\nRun the FDE standup and make the prioritization calls across the live customer portfolio. Decide what gets built, phased, declined or handed to Product.\n\nWork with Sales and Solutions Engineering on scoping and technical feasibility before commitments are made.\n\nBring recurring integration needs and implementation friction to Product and Engineering, with evidence, so services work becomes product.\n\nHelp the team get better at technical work and at communicating with customers.\n\nWho You Are\nYou have 5+ years as a Forward Deployed Engineer or in a similar hands-on, customer-facing technical role, such as Professional Services, Solutions, Implementation or Field Engineering.\n\nYou have 2+ years managing people or leading a technical team.\n\nYour technical foundation is strong. You can read the code, query the data and find the bug yourself.\n\nYou've shipped real customer integrations and migrations: APIs, enterprise systems, messy legacy data.\n\nYou're excellent with customers. You build trust quickly, communicate proactively, and stay calm and credible when a project is going sideways.\n\nYou've worked with customers who aren't technically sophisticated, and you adjust how you communicate without talking down to anyone.\n\nYou can tell a customer or an AE \"no\" or \"not yet\" and keep the relationship intact.\n\nYou want to stay hands-on, and you take the hardest problems yourself rather than delegating them.\n\nYou see patterns. A third request for the same custom work is your cue to build a reusable solution.\n\nYou manage scope well: clear timelines, early risk calls and honest status updates.\n\nYou like mentoring and are rewarded by other people's success.\n\nYou're comfortable with startup pace, unclear ownership and processes you'll write yourself.\n\nTechnical Skills\nScripting in Python, JavaScript or Bash\n\nStrong SQL and relational database fundamentals\n\nETL workflows and large-scale data migrations\n\nREST APIs, JSON, webhooks and system integrations\n\nAWS (S3, Lambda, IAM)\n\nTroubleshooting across databases, APIs, files and UI\n\nDay-to-day use of AI coding tools\n\nGood to Have\nNASSCO standards (PACP/MACP/LACP) and sewer inspection data\n\nGIS and spatial data: ArcGIS, ArcGIS REST services\n\nCMMS and asset management systems: Cityworks, Cartegraph/OpenGov, Lucity, VUEWorks\n\nInspection platforms: WinCan, ITpipes\n\nWorkflow orchestration (Temporal or similar) and integration platforms (Zapier, Celigo)\n\nMedia and large-file ingestion pipelines, SFTP and file-based exchange\n\nMunicipal utility, public sector or infrastructure customers\n\nBuilding delivery playbooks, estimation models or services catalogs from scratch\n\nCompensation & Benefits\nBase salary: $160,000-$190,000, plus equity\n\nMedical, dental, vision, basic life and 401(k)\n\nUnlimited PTO\n\nThis role requires about 10% travel for customer kickoffs, workshops, go-lives and team offsites.\nWhy Join SewerAI?\nJoin the fastest-growing team in wastewater tech and help modernize critical infrastructure with AI. You’ll own high-visibility projects, influence how our brand meets the market, and see your work drive measurable impact for customers and communities.\n_______________________________________________________________________\nSewerAI is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. 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