{"id":1202812,"url":"https://alion.io/job/sewerai-manager-implementation-professional-services","title":"Manager, Implementation & Professional Services","company":{"id":688871,"name":"SewerAI","domain":"sewerai.com","url":"https://alion.io/company/sewerai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":150000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ETL/ELT","optional":true}],"status":"live","first_seen_at":"2026-09-24T20:36:10Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-28T22:45:04Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About SewerAI Corporation\nSewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data-turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth.\nWhy This Role / Business Need\nWhat problem are we solving now? ProServe delivery depends on a small number of people holding context in their heads. Implementations, integrations, migrations, and escalations are routed informally, prioritization happens live in standup rather than through a system, and there is no single owner of delivery quality or team capacity.\nWhy now? Services volume is growing faster than the team's ability to absorb it through individual effort. Without a manager, every new customer commitment increases the load on the same few people and the boundaries between ProServe, Product, Engineering, and Sales stay undefined.\nWhat does success unlock? A services function that scales with the business instead of against it - predictable implementations, faster customer time-to-value, and repeatable patterns that feed Product rather than accumulating as one-off custom work.\nWhat Success Looks Like (3-6 months)\n30 days\nMeet every FDE and ProServe contributor one-on-one; understand what each person owns and where context lives that is not written down.\n\nMap active delivery commitments, the services backlog, and which customers are at risk today.\n\nLearn the implementation motion end to end: intake, scoping, kickoff, delivery, go-live, handoff.\n\n60 days\nEstablish the team's operating cadence - project reviews, escalation paths, and shared workload visibility.\n\nTake over prioritization and capacity calls that currently happen ad hoc.\n\nIdentify the top delivery risks and the avoidable custom work driving them.\n\n90 days\nFirst process changes in place for intake and scoping, with clear criteria for what is standard, custom, productized, or escalated to Engineering.\n\nDelivery status legible to Sales, CS, and leadership without the manager having to narrate it.\n\nA named plan for the highest-impact improvements to delivery consistency.\n\n6 months\nImproved implementation predictability, project transparency, and cross-functional handoffs.\n\nCore ProServe workflows standardized across intake, scoping, kickoff, delivery, go-live, and post-launch handoff.\n\nStronger mechanisms for managing technical risk, customer escalations, and integration complexity.\n\nVisible growth in the team's ownership, communication quality, and technical delivery capability.\n\n12 months\nA scalable ProServe / FDE function that supports growth without relying on heroic one-off efforts.\n\nClear service offerings, delivery models, and boundaries between ProServe, Product, Engineering, Sales, and Customer Success.\n\nImproved customer time-to-value alongside high technical quality and team sustainability.\n\nRepeatable deployment and integration patterns turned into durable internal systems, playbooks, and product feedback loops.\n\nResponsibilities\nLead and develop the team\nManage, coach, and develop Forward Deployed Engineers and Professional Services team members.\n\nSet clear expectations for project ownership, customer communication, technical quality, and delivery standards.\n\nBuild career paths, operating rhythms, onboarding materials, and performance feedback loops.\n\nBalance team workload across implementations, integrations, migrations, escalations, and strategic customer work.\n\nOwn implementation and delivery execution\nOversee customer implementation projects from kickoff through go-live and stabilization.\n\nEnsure projects have clear scopes, timelines, owners, risks, and success criteria.\n\nImprove delivery predictability across standard onboarding, custom integrations, data migrations, and customer-specific services.\n\nPartner with Customer Success, Sales, Solutions Engineering, Product, and Engineering on handoffs and execution.\n\nBuild scalable ProServe systems\nCreate and improve repeatable playbooks, templates, trackers, estimation models, and delivery workflows.\n\nDefine which work should be standard, custom, productized, or escalated to Engineering.\n\nImprove intake, scoping, prioritization, project tracking, and reporting for services work.\n\nIdentify operational bottlenecks and implement process improvements that increase team leverage.\n\nDrive technical customer outcomes\nGuide technical discovery and solution design for complex customer deployments.\n\nSupport integrations with CMMS, GIS, inspection platforms, file transfer workflows, and customer data environments.\n\nHelp the team deliver reliable data migrations, configuration work, API-based integrations, and field deployment support.\n\nServe as an escalation point for technically complex or high-risk customer projects.\n\nPartner cross-functionally\nWork with Product and Engineering to surface recurring customer needs, implementation friction, and integration requirements.\n\nCollaborate with Sales and Solutions Engineering on scoping, pricing inputs, technical feasibility, and customer commitments.\n\nPartner with Customer Success so customers move from implementation into healthy ongoing adoption.\n\nRepresent ProServe capacity, risks, and delivery tradeoffs in planning conversations.\n\nRequired Qualifications\n5+ years as a Forward Deployed Engineer, or otherwise in Professional Services, Solutions Engineering, Implementation, Field Engineering, Customer Engineering, or a similar technical customer-facing function.\n\n2+ years of people management or technical team leadership experience.\n\nExperience delivering technical customer projects involving software implementation, integrations, data migration, configuration, APIs, or enterprise systems.\n\nStrong project management instincts: scope control, timelines, risk management, stakeholder alignment, and crisp communication.\n\nAbility to work with both technical and non-technical stakeholders, including customers, engineers, sales teams, and executives.\n\nComfort operating in a fast-moving startup with evolving process and ambiguous ownership boundaries.\n\nPreferred Qualifications\nExperience leading Forward Deployed Engineers, Solutions Architects, Implementation Engineers, or Professional Services Engineers.\n\nExperience with municipal utilities, infrastructure, public sector customers, GIS, CMMS, asset management systems, or inspection workflows.\n\nFamiliarity with Cityworks, Cartegraph / OpenGov, Lucity, VUEWorks, ArcGIS, WinCan, ITpipes, or similar operational platforms.\n\nExperience building delivery playbooks, services catalogs, estimation models, or implementation methodologies from scratch.\n\nTechnical fluency with APIs, databases, ETL workflows, SFTP and file exchange, data validation, and integration architecture.\n\nExperience partnering with Product and Engineering to productize repeatable services work.\n\nWorking Style & Collaboration\nKey cross-functional partners: Customer Success and Technical Account Management on handoffs and adoption; Sales and Solutions Engineering on scoping, feasibility, and commitments made during the deal; Product and Engineering on escalations and on turning recurring services work into product; Finance and RevOps on billability and intake discipline.\nHow the role operates day-to-day: Runs the ProServe standup and owns prioritization and capacity calls across a live portfolio of customer projects. Spends meaningful time in customer conversations, particularly on at-risk or technically complex deployments. Expected to push back on commitments the team cannot deliver and to be the person who decides what gets declined, phased, or handed to Product.\nAttributes that will make you successful\nCustomer-oriented: You care deeply about whether customers achieve practical, durable outcomes.\n\nOperationally rigorous: You create clarity and make work trackable without adding unnecessary bureaucracy.\n\nTechnically credible: You can understand complex implementation and integration problems well enough to guide the team and challenge assumptions.\n\nA strong people leader: You coach with empathy, set high standards, and help team members grow.\n\nPragmatic: You know when to build a scalable process and when to solve the immediate customer problem.\n\nCross-functional: You can align Sales, Customer Success, Product, Engineering, and Services around shared priorities.\n\nSystems-minded: You look for patterns and build repeatable mechanisms rather than treating every project as a one-off.\n\nCompensation & Benefits\nBase Salary: $150,000-170,00\n\nBenefits include:\nMedical, Dental, Vision, Basic Life, 401(k), and more\n\nUnlimited PTO\n\nTools and resources to support success\n\nCompetitive compensation with high-growth potential\n\nWhy Join SewerAI?\nJoin the fastest-growing team in wastewater tech and help modernize critical infrastructure with AI. You’ll own high-visibility projects, influence how our brand meets the market, and see your work drive measurable impact for customers and communities.\n_______________________________________________________________________\nSewerAI is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. 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