{"id":819447,"url":"https://alion.io/job/sewerai-technical-account-manager","title":"Technical Account Manager","company":{"id":688871,"name":"SewerAI","domain":"sewerai.com","url":"https://alion.io/company/sewerai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-27T23:08:29Z","employer_posted_date":"2026-07-27","last_verified_at":"2026-09-28T06:02:12Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"About SewerAI Corporation\nSewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data-turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth.\nTechnical Account Manager\n(Reports to: Sr. Director of Customer Enablement)\nRole Summary\nThe Technical Account Manager (TAM) is a trusted partner to SewerAI customers, helping them maximize value from PIONEER, AutoCode, and related services. This role blends customer advocacy, operational support, and technical guidance. The TAM resolves day-to-day operational questions, triages lower-level technical issues, and ensures customers are successful in adopting SewerAI’s platforms.\nIn addition, the TAM collaborates with the Professional Services (ProServe) team on scoped projects at the direction of leadership and represents SewerAI at industry trade shows and customer-facing events. This role sits within the Customer Enablement team and directly impacts customer adoption, satisfaction, and retention.\nKey Responsibilities\nCustomer Advocacy & Support\nServe as the primary operational and technical contact for customer inquiries.\n\nTriage and resolve lower-level technical issues, escalating to Support or Engineering when needed.\n\nDocument customer interactions and resolutions in Pylon, ensuring visibility across Enablement, Support, and Account Management.\n\nMaintain high standards of responsiveness, professionalism, and customer experience.\n\nTechnical Enablement & Guidance\nRespond to operational and general technical support requests via Pylon ticketing system.\n\nProvide workflow and best-practice guidance to improve daily platform usage.\n\nPartner with Account Managers and Account Executives to ensure customer technical needs are addressed.\n\nSupport customer onboarding and training initiatives where needed.\n\nOn-Site Training & Field Enablement\nTravel on-site to train CCTV inspection crews on installing, configuring, and operating SewerAI software on truck-based hardware.\n\nTrain city/utility staff and back-office personnel on PIONEER workflows relevant to their day-to-day job.\n\nTroubleshoot on-site connectivity and hardware/software integration issues in the field.\n\nAdjust communication style and technical depth to the audience: field crews, city engineering staff, and back-office personnel each require different framing of the same underlying work.\n\nProfessional Services (ProServe) Collaboration\nAssist with ProServe projects, such as customer training and workflow consultations, at leadership’s direction.\n\nContribute to building repeatable processes and resources that improve ProServe delivery.\n\nProvide operational and technical expertise during scoped engagements.\n\nTrade Shows & Events\nRepresent SewerAI at industry trade shows and events.\n\nSupport demos, booth operations, and customer/prospect engagement.\n\nCapture event feedback and assist with lead and customer follow-up.\n\nCross-Functional Collaboration\nWork closely with Sales, Account Management, Support, and Engineering to deliver a seamless customer journey.\n\nShare customer feedback and insights to help improve product, training, and processes.\n\nQualifications\nRequired\nBackground in the sewer/wastewater inspection industry.\n\nStrong background with NASSCO (standards, certifications, or working knowledge of NASSCO-based inspection data).\n\nExperience with data workflows tied to CCTV sewer inspection work.\n\nStrong understanding of GIS.\n\nPreferred\nExperience troubleshooting and configuring CCTV sewer inspection hardware.\n\nCompensation & Benefits\nBase Salary: $90,000- $100,000\n\nUp to $120,000 OTE\n\nBenefits include:\nMedical, Dental, Vision, Basic Life, 401(k), and more\n\nUnlimited PTO\n\nTools and resources to support success\n\nCompetitive compensation with high-growth potential\n\nWhy Join SewerAI?\nJoin the fastest-growing team in wastewater tech and help modernize critical infrastructure with AI. You’ll own high-visibility projects, influence how our brand meets the market, and see your work drive measurable impact for customers and communities.\n_______________________________________________________________________\nSewerAI is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. All your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":4735,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Industrial AI"],"lifecycle":[{"event":"open","at":"2026-09-12T12:26:32Z"}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.418,"p_room":0.44,"age_days":62,"expected_fill_days":45,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/sewerai-technical-account-manager","json_url":"https://alion.io/job/sewerai-technical-account-manager.json","meta":{"generated_at":"2026-09-28T06:44:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4835,"day_limit":5000,"remaining_today":165,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}