{"id":2788755,"url":"https://alion.io/job/sfcm-it-support-engineer","title":"IT Support Engineer","company":{"id":1868977,"name":"SFCM","domain":"sfcm.edu","url":"https://alion.io/company/sfcm","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Windows Server","optional":false},{"name":"JavaScript","optional":true},{"name":"Power Automate","optional":true},{"name":"Power BI","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-16T23:14:20Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-18T01:59:44Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nSFCM is looking for an IT Support Engineer who is responsible for maintaining, supporting, and improving the school’s technology infrastructure to ensure reliable and efficient IT operations. This position provides advanced technical support, administers critical systems and security platforms, and assists with infrastructure modernization initiatives. Working closely with the IT team, the IT Support Engineer troubleshoots complex hardware and software issues, manages system maintenance and upgrades, and helps implement technology solutions that support the Conservatory’s academic and administrative operations.\nPrincipal Duties and Responsibilities\nExecute infrastructure modernization tasks to consolidate overlapping systems, migrate legacy platforms, and automate manual processes. \nAdminister and enhance identity and access management systems, including Azure Active Directory (Entra ID), SSO, and MFA to support business and academic operations. \nMonitor and maintain server health (Windows Server, Hyper-V), performing routine patches, updates, and physical hardware maintenance to maximize uptime. \nPerform hands-on hardware and software lifecycle management, including the configuration, deployment, and troubleshooting of workstations, peripherals, and mobile devices. \nProvide Tier 2/3 Helpdesk support and route issues appropriately to other teams. \nManage ticket lifecycle, helping to resolve issues efficiently and meet user expectations. \nMaintain comprehensive technical and end-user documentation for all systems and processes. \nPerform other IT-related duties as assigned \nRequirements\nBachelor's degree or equivalent in computer science, Information Technology, or a related ?eld \nDemonstrated experience in systems administration, network engineering, or IT infrastructure roles \nHands-on experience with Azure Active Directory (Entra ID), including SSO, MFA, and conditional access policies \nFamiliarity with MDM solutions such as JAMF and Intune \nProven ability to diagnose complex technical issues across servers, systems, and networks \nStrong communication skills with the ability to translate technical concepts for non-technical stakeholders \nAbility to manage multiple priorities and follow through on long-term projects \nPreferred Qualifications\nExperience with scripting and automation (PowerShell, Python, Bash, or JavaScript) \nExperience working with SQL and REST APIs for integrations, automations, and reporting \nExposure to reporting and automation tools like Power BI or Power Automate \nExperience in higher education or nonprofit IT environments. \nAbout Us\nSFCM’s mission is to transform our students: artistically, intellectually, professionally and individually. Through the study of music at the highest level, our students learn to seek achievement in every endeavor, to convert challenges into opportunities, to understand the nature of excellence, and to pursue their dreams with vigor and determination. We believe that inspiring the imagination, cultivating the artist, honing the intellect, and developing the professional are the keys to launching innovative graduates who excel in any field. SFCM is located in the heart of one of the world’s most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields.\nEqual Opportunity Employer\nSFCM is a fully committed equal employment opportunity institution and welcomes applications from all qualified persons. SFCM will not discriminate against applicants for employment and employees because of race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, physical or mental disability, medical condition (including cancer and genetic characteristics), status as a Vietnam-era veteran or special disabled veteran, age, citizenship, or any other consideration made unlawful by federal, state and local laws.\nSalary Description\n$75,000 to $90,000 Starting DOE, 35 hrs/wk","description_format":"text","description_chars":3991,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education","Music Industry"],"lifecycle":[{"event":"open","at":"2026-10-17T17:48:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:3","win:early"],"computed_at":"2026-10-18T05:30:22Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/sfcm-it-support-engineer","json_url":"https://alion.io/job/sfcm-it-support-engineer.json","meta":{"generated_at":"2026-10-18T05:30:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8303,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1868977},"rest":"https://alion.io/mcp/rest/get_company?id=1868977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsfcm-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsfcm-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsfcm-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sfcm-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsfcm-it-support-engineer"}]}