{"id":3802561,"url":"https://alion.io/job/sfg20-senior-account-manager","title":"Senior Account Manager","company":{"id":6946,"name":"Sfg20","domain":"sfg20.co.uk","url":"https://alion.io/company/sfg20","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-11-05T11:18:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-12T06:47:51Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Senior Account Manager\nAbout us\nSFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings.\nOur mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life.\nAbout the role\nThe Senior Account Manager owns and grows an established portfolio of customers, driving renewals, upsell and cross-sell opportunities while strengthening long-term relationships and accelerating software adoption.\nThe role supports clients to optimise building maintenance strategies through our innovative solutions. With a consultative approach, the Senior Account Manager navigates complex sales cycles and ensures seamless migration to our latest software solutions, empowering customers to build safer, more efficient buildings.\nThe role will require travel twice a month to our Newcastle offices.\nKey Responsibilities\nAccount Management: Build and nurture strong, strategic, long-term relationships with mid-market and enterprise clients, understanding their business needs and aligning SFG20 solutions to their strategic objectives.\nRetention and Growth: Identify and convert upsell and cross-sell opportunities across an existing customer portfolio, while working with internal teams to strengthen retention and customer lifetime value.\nRenewals: Proactively manage contract renewals, ensuring continued business growth.\nSolution Selling: Tailor our software solutions to each client’s needs, positioning SFG20 as a strategic partner.\nProduct Demonstrations: Deliver engaging presentations and product demonstrations that clearly communicate the value proposition.\nMigrations: Proactively support customers moving from legacy products to Facilities-iQ, communicating the commercial and operational benefits of the transition.\nContract Management: Manage contract negotiations to secure renewals while maintaining strong customer satisfaction. Balance customer needs with business objectives to maximize account profitability.\nAdoption: Work closely with Software Trainers to maximize user adoption and ensure a frictionless transition.\nCollaboration: Work cross-functionally with Customer Success, Sales (SDR/BDR & KAM), L&D, Marketing, and Product Development to deliver exceptional service and drive shared success.\nData-Driven Performance: Use CRM data to prioritise accounts, maintain accurate renewal and expansion forecasts, monitor KPIs and identify opportunities for commercial growth.\nIndustry & Product Expertise: Stay ahead of trends in SaaS, facilities management, and building maintenance to keep clients informed and empowered.\nEssential experience\n5 Years + Proven B2B SaaS account management experience, with measurable success against revenue growth and retention targets.\nStrong background in managing client relationships, renewals, and software adoption with mid-market or enterprise segments.\nDemonstrated ability to drive high-value deals, manage complex sales cycles, and navigate contract negotiations.\nExcellent communication and presentation skills, with the ability to articulate the value of complex SaaS solutions.\nA consultative approach to account management, with a deep understanding of customer needs.\nAbility to build account plans and tailor engagement to customer needs, renewal timelines and growth potential.\nExperience using CRM platforms (HubSpot or similar) to track performance and drive engagement.\nHighly organised, with the ability to manage multiple accounts and priorities effectively.\nCurious, innovative, and eager to learn. With a competitive mindset and a strong desire to win.\nExperience forecasting pipeline, handling objections, and delivering innovative solutions to client challenges.\nDesirable\nKnowledge of Facilities Management technologies or CAFM solutions\nUnderstanding of compliance-driven industries and regulatory requirements in building maintenance.\nAdditional Information\nAll candidates must be able to demonstrate a pre-existing right to work and travel within the UK. We are unfortunately not able to offer sponsorship. Documentary evidence will be required.\nAll offers are subject to satisfactory vetting and reference checks.\nOur Benefits\n26 days holiday + Bank holidays + buy up to 5 days\nPrivate Medical insurance with BUPA\nRemote/Hybrid first policy\nEmployee Assistance programme with WeCare\nEnhanced Family Friendly Benefits\nGym Discounts\nand more!\nEqual opportunities for everyone\nDiversity and inclusion are our priorities, and we’re ensuring we have lots of support so our people can grow at SFG20 and do their best work!\nWe embrace diversity by fostering an inclusive environment where everyone feels welcome, safe and able to bring their whole self to work.\nWe’re an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.\nIf there’s anything we can do to accommodate your specific situation, please let us know.","description_format":"text","description_chars":5216,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Manchester","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-11-05T12:08:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":35,"reasons":["conf:3","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/sfg20-senior-account-manager","json_url":"https://alion.io/job/sfg20-senior-account-manager.json","meta":{"generated_at":"2026-11-12T11:23:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23348,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6946},"rest":"https://alion.io/mcp/rest/get_company?id=6946"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsfg20-senior-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsfg20-senior-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsfg20-senior-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sfg20-senior-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsfg20-senior-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3802561}},{"tool":"search_jobs","arguments":{"company":"sfg20.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3802561},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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