{"id":4067926,"url":"https://alion.io/job/sfj-awards-customer-support-officer-apprentice","title":"Customer Support Officer - Apprentice","company":{"id":2106319,"name":"SFJ Awards","domain":"sfjawards.com","url":"https://alion.io/company/sfjawards","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":29298},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T12:18:16Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T12:18:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title: Customer Support Officer -\nApprentice\nDepartment: iCQ Awards\nLocation: Bristol with hybrid working available\nPay Scale: £22,000 per annum\nContract: Permanent\nHours: Full Time - 37.5 hours per week\nThe Workforce Development Trust\nThe Workforce Development Trust is a not-for-profit organisation that provides services that support employers to develop skilled, sustainable, and efficient workforces in the UK and abroad. We operate via our collective of five brands; Skills for Health, Skills for Justice, SFJ Awards, People 1st International and ICQ Awards, which deliver specialist, targeted skills interventions to support a variety of frontline public services.\niCQ Awards \niCQ Awards are a regulated awarding organisation, delivering over 200 regulated qualifications, an end-point assessment (EPA) organisation for over 40 apprenticeship standards and providing integrated assessment and funding software solutions. We work across over 20 business sectors, delivering skills development to a growing number of organisations, including some large household names.\nJob summary\nThis apprenticeship opportunity is ideal for someone looking to develop their skills in customer service and business operations, this is a busy varied role.\nWhat you will do\nYou will be the first point of contact for all iCQ Awards central enquiries.\nYou will be supporting potential new customers and responding to enquiries from existing customers, learners, iCQ staff and consultants, including providing support on the operation of our integrated iLearner system.\nYou will be interacting with a wide variety of stakeholders to provide support and assistance.\nYou are expected to work as part of a team but will also be able to work independently (with appropriate support for new activity) and with initiative.\nWhat are we looking for\nA willingness to learn and ask questions.\nGood organisation and attention to detail.\nAn interest in working in an office.\nStrong interpersonal skills to build rapport and relationships with customers and colleagues.\nStrong written and oral communication skills, with attention to detail and accuracy.\nAbility to manage varied workload and prioritise - to achieve customer service standards.\nKey Responsibilities\nBuild and maintain effective relationships with existing and potential customers, acting as the first point of contact and proactively dealing with enquiries.\nSupport customers, colleagues and associates in the use of iCQ’s iLearner system.\nAssisting the Head of Partnerships and Growth in customer engagement activities such as initial engagement and onboarding new customers.\nAssisting in the production, management and dispatch of iCQ certificates - meeting regulatory requirements and service level agreements.\nProvide general support to the iCQ Awards Managing Director, Business Operations Co-Ordinator. Amongst other tasks, this could include meeting arrangements, updating materials, conducting research and producing reports as required.\nPlease download full JD here and our job pack here.\nThis job requires some days in the office. Please consider if you are willing to relocate before applying.\nPlease include your CV, you can use examples from education, volunteering, caring responsibilities, achievements, hobbies or paid work.\nYour CV should help us understand your interests, relevant skills and potential please note you do not need previous paid customer support experience.\nOnly apply if you currently have a valid right to work in the UK.\nPlease note, we reserve the right to alter the closing date before the one stated.\nOnly shortlisted candidates will be contacted\nBenefits:\nGenerous annual leave entitlement up to a maximum of 28 days, plus public holidays and a potential Christmas closure\nFlexible working - 50% working from home with a dress for your day approach\nStaggered start and finish time\nEmployee referral recruitment scheme\nWe provide enhanced leave, bereavement, carers, maternity, paternity and sickness leave.\nHealth and wellbeing benefits, access to our mental health first aiders, a confidential employee assistance programme, free eye tests and payment for an annual flu jab\nEnhanced pension scheme, with a contribution matching up to a combined 12%, and the option to join the Salary Exchange Pension Scheme along with death in service coverage at three times annual salary.\nFlexible employee benefits, portal including a cycle to work scheme\nBuy annual leave scheme\nOrganisational development days and departmental training budgets\nPayroll giving, this is a tax-free way to donate to any charity, good cause or place of worship\nThe Workforce Development Trust is an equal opportunity employer and welcomes everyone.\nWe strongly encourage people of all gender, religion, ethnic backgrounds, sexual orientation, and individuals with disabilities to apply.\nIf you need any reasonable adjustments at any point, please let us know. In your application, please feel free to advise on your preferred pronouns, for example she/her, he/him, they/them etc.\nThe Workforce Development Trust appreciate any applications that include cover letters explaining why they would be suitable for this role.\nClosing date: 11th December 2026","description_format":"text","description_chars":5206,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-11T12:18:16Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:2","agency","win:early","comp:junior"],"computed_at":"2026-11-11T14:29:33Z"},"pay":{"stated_usd_annual":29298,"is_top_pay":false},"html_url":"https://alion.io/job/sfj-awards-customer-support-officer-apprentice","json_url":"https://alion.io/job/sfj-awards-customer-support-officer-apprentice.json","meta":{"generated_at":"2026-11-11T14:29:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2106319},"rest":"https://alion.io/mcp/rest/get_company?id=2106319"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsfj-awards-customer-support-officer-apprentice"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsfj-awards-customer-support-officer-apprentice"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsfj-awards-customer-support-officer-apprentice"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sfj-awards-customer-support-officer-apprentice\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsfj-awards-customer-support-officer-apprentice"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4067926}},{"tool":"search_jobs","arguments":{"company":"sfjawards.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4067926},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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