# Senior IT Infrastructure Engineer

Role Summary This role is responsible for the stable, secure, and compliant operation of SG Support infrastructure services while also driving continuous improvement through automation, identity governance, and structured enhancement work. The successful candidate is an all-rounder who can operate across ITIL Level 1 to Level 3, manage workflows end-to-end in Jira, execute change safely, and maintain strong operational discipline in a PCI DSS Tier 1 environment. A strong emphasis is placed on building and maintaining automation as a normal operating standard, not as an optional add-on. Work Allocation 60% Business as Usual BAU Operations 20% Project and Process Enhancement Proactive 20% Personal Development 1)Business as Usual BAU Operations 60% Ensure smooth and secure operation of IT systems and infrastructure in accordance with established standards and internal controls Execute and fully close out the daily BAU checklist consistently, ensuring tasks are completed with appropriate notes or evidence where required Troubleshoot and resolve infrastructure issues promptly to minimize downtime and service impact Monitor system health and performance, maintain monitoring coverage, a

- **Id**: 4289969
- **Url**: <https://alion.io/job/sg-support-senior-it-infrastructure-engineer>
- **Role**: DevOps
- **Role family**: DevOps
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Kuala Lumpur, Malaysia
- **Countries**: MY
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T22:58:00Z
- **Last verified at**: 2026-11-13T22:58:00Z
- **Board verified**: no
- **Days open**: 0
- **Description format**: text
- **Description chars**: 9112
- **Description truncated**: no
- **Benefits**: Continuous learning
- **Relocation offered**: no
- **Industries**: Retail & Shop Systems, POS Terminals & Kiosks

## Company

- **Id**: 318293
- **Name**: SG Support
- **Domain**: sgsupport.bg
- **Url**: <https://alion.io/company/sgsupport>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no

## Technologies

- **Azure** — Optional: no
- **FortiGate** — Optional: no
- **ITIL** — Optional: no
- **Jira** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **PCI DSS** — Optional: no
- **Power BI** — Optional: no
- **PowerShell** — Optional: no
- **Rest API** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-13T22:58:00Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 30
- **Reasons**: seen:0, win:early
- **Computed at**: 2026-11-14T00:21:05Z

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.