{"id":4218726,"url":"https://alion.io/job/sgc-client-services-officer","title":"Client Services Officer","company":{"id":4540427,"name":"SGC","domain":null,"url":"https://alion.io/company/sgc-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rawalpindi, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":null,"currency":"PKR","period":"month","gross":null,"usd_annual":3036},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-12T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"The Client Services Officer at SGC plays a crucial role in managing and improving the experience of clients by providing exceptional support and ensuring their needs are met promptly and effectively. This position requires a professional who is experienced in customer service, client relationship management, and complaint resolution. The officer is responsible for maintaining detailed client records, handling account administration, and preparing documents with precision and accuracy. With a minimum of three years of experience, the ideal candidate demonstrates a strong command of Microsoft Office applications, including Word and PowerPoint, facilitating a streamlined and professional communication process.\n\nThis role demands a proactive and organized individual who can manage multiple client requests efficiently without team management responsibilities. The Client Services Officer collaborates closely with internal departments to resolve issues and enhance service quality. They are entrusted with the accurate formatting and management of client documents, ensuring compliance with company standards and policies. The ability to handle complaints effectively and maintain a positive client relationship is vital to sustaining SGCs commitment to excellent service delivery.\n\nResponsibilities\nProvide high-quality customer service to address client inquiries, requests, and concerns promptly and courteously.\nDevelop and maintain strong, professional relationships with clients, fostering trust and loyalty.\nManage client accounts and maintain accurate and up-to-date client records and documentation.\nHandle complaints efficiently by investigating issues, providing solutions, and following up to ensure client satisfaction.\nPrepare, format, and review client-related documents using Microsoft Word and PowerPoint to ensure clarity and professionalism.\nSupport administrative processes related to client service operations, including data entry and record keeping.\nCollaborate with other departments to resolve client issues and improve service delivery processes.\nMaintain confidentiality and security of client information in compliance with company policies.\nTrack and report on client interactions and service outcomes to support continuous improvement initiatives.\nStay updated on company products, services, and policies to provide accurate information to clients.","description_format":"text","description_chars":2385,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-13T03:40:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["seen:1","win:early"],"computed_at":"2026-11-13T14:14:46Z"},"pay":{"stated_usd_annual":3036,"is_top_pay":false},"html_url":"https://alion.io/job/sgc-client-services-officer","json_url":"https://alion.io/job/sgc-client-services-officer.json","meta":{"generated_at":"2026-11-13T14:14:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28508,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4540427},"rest":"https://alion.io/mcp/rest/get_company?id=4540427"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsgc-client-services-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsgc-client-services-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsgc-client-services-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sgc-client-services-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsgc-client-services-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4218726}},{"tool":"search_jobs","arguments":{"company":4540427,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4218726},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}