{"id":540881,"url":"https://alion.io/job/sgs-client-services-executive","title":"Client Services Executive","company":{"id":3634,"name":"SGS","domain":"sgs.com","url":"https://alion.io/company/sgs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":472,"ghost_share":0,"stale_share":0.996,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Clayton, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":96000,"period":"year","method":"role_country_seniority_unknown","sample_n":62},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T06:03:25Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-09-27T05:00:09Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"SGS Australia is a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS’s global legacy of over 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,600 employees across Australia. We are accredited by NATA and ISO 9001, ensuring our services meet both Australian and international standards.\n Bring structure, momentum and exceptional service to a diverse portfolio of auditing and sustainability programs with SGS. Coordinate complex workflows, connect clients and auditors, and help deliver high-quality outcomes across recognised supply chain and environmental schemes.\nAbout the role\nReporting to the Client Services Manager, you will coordinate auditing services across Supply Chain Services and Sustainability programs. You will keep schedules, reporting, corrective actions and stakeholder communication on track while supporting operational and commercial teams.\nWhat you will be doing\nCoordinate second-party audit programs, schedules, reports and corrective action close-outs.\nPartner with auditors, clients, program owners, key accounts and internal teams.\nMonitor program performance, deadlines, KPIs and business targets.\nMaintain accurate client databases, audit records, reports and electronic files.\nCoordinate audit approvals and reporting across relevant systems and stakeholders.\nRespond promptly to customer, technical and complaint enquiries.\nSupport sales and account teams with information that helps grow the audit business.\nManage retailer and key stakeholder expectations with clarity and professionalism.\nFollow SGS quality, safety, HR, integrity and professional conduct requirements.\n What we are looking for\nExperience or a sound understanding of auditing, certification or a related environment.\nStrong organisational skills and confidence managing multifaceted schedules.\nProficiency with office systems, client databases and scheduling platforms.\nClear written and verbal communication, with strong stakeholder management skills.\nA customer-focused, solutions-oriented approach and the ability to negotiate effectively.\nWillingness to complete program training for file review and certification decisions.\nWhy join SGS?\nBuild your career with a stable and respected global organisation.\nWork in a collaborative, supportive and values-led environment.\nDevelop broad expertise across auditing and sustainability programs.\nContribute to services that help create a safer, more sustainable world.\nReady to make an impact?\nIf you are an organised coordinator who enjoys connecting people, processes and outcomes, we would love to hear from you. We welcome applications from candidates based across Australia and New Zealand. Apply now and be part of the SGS mission to enable a better, safer and more interconnected world.\n Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS.\nAs a company, we have embraced the shift to flexible work\nSustainability is embedded in our culture and the way we do business\nPaid parental leave\nPaid time for volunteering day and blood donations\nCorporate health & wellbeing offers\nOngoing learning & development\nCareer development opportunities (Nationally and Globally)\nSGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback\nCOME TO WORK AND BE 100% YOU\nSGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace.\nSGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.","description_format":"text","description_chars":4334,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"},{"name":"New Zealand","iso":"NZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Professional Services","Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-09-08T08:59:18Z"}],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.509,"p_room":0.9,"age_days":17,"expected_fill_days":32,"reasons":["conf:10","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sgs-client-services-executive","json_url":"https://alion.io/job/sgs-client-services-executive.json","meta":{"generated_at":"2026-09-27T05:08:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4487,"day_limit":5000,"remaining_today":513,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}