{"id":274024,"url":"https://alion.io/job/sgs-customer-care-representative","title":"Customer Care Representative","company":{"id":3634,"name":"SGS","domain":"sgs.com","url":"https://alion.io/company/sgs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":611,"ghost_share":0,"stale_share":0.984,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-12T20:28:36Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-11-08T10:52:44Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":87},"description":"SGS es líder mundial en inspección, verificación y certificación. Está considerada como principal referente mundial en calidad e integridad, contamos con más de 93.000 empleados y con una red de más de 2.600 oficinas y laboratorios por todo el mundo. Nuestra misión, es añadir valor a la sociedad para construir un mundo mejor, más seguro e interconectado.\n El Customer Care Representative es el vínculo estratégico entre las áreas comercial, operaciones y el cliente, responsable de garantizar la correcta ejecución, seguimiento e integridad de los servicios desde su aceptación, planeación, realización y entregables. Asegura una experiencia de servicio eficiente y alineada a los compromisos comerciales, manteniendo una comunicación oportuna con el cliente y las áreas internas para garantizar el cumplimiento operativo, la resolución ágil de incidencias y la continuidad del servicio. Asimismo, impulsa la fidelización y satisfacción del cliente mediante un seguimiento proactivo, fortaleciendo relaciones de largo plazo y contribuyendo al cumplimiento de los objetivos de negocio y rentabilidad de la organización.\n Actividades principales\nIndispensable Ciudad de México.\nNotificar y confirmar con el cliente las auditorías programadas (excepto auditorías no anunciadas).\nConfirmar auditorías en agenda y coordinar cambios solicitados por el cliente con el área de Programación.\nEnviar planes de auditoría (AP) y cartas de confirmación de servicios.\nGestionar y enviar órdenes de trabajo (OT) al equipo auditor junto con documentación y logística correspondiente.\nCoordinar reservaciones de vuelos, hospedajes y traslados cuando aplique.\nEnviar al cliente la logística confirmada de los servicios.\nGestionar documentación y resguardo de información en sistemas internos como CertIQ y Applaudd.\nCotizar servicios, vuelos y hospedajes cuando sea requerido.\nDar seguimiento a 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