Quality Assurance Analyst (with experience in Tobacco & Cigarette Products) (Conformance Analyst)

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

PRIMARY RESPONSIBILITIES

• Ensures correct and timely Certificate of Conformity (CoC) issuance in relation to the productivity and quality targets of the Certification Center.
• Assess product (Tobacco) and/or exporter risk levels, identification of product essential requirements and applicable standards following the Business Rules on conformity assessment, import eligibility and process flows, Conformity Assessment Instructions (CAIs), and other related references.
• Provides quality and technically based opinion on product standards and certification.
• Assists in the resolution of standards and certification cases and other requests and or inquiries by utilization of technical expertise on specific goods or commodity.

REPORTING LINE

• Supervisor TCT

SPECIFIC RESPONSIBILITIES

• Provides applicable product standards on the Report based on the Business Rules, using the SGS proprietary processing software- eTrade and other similar or related references
• Issues CoC’s based on Business Rules and conformity assessment instructions.
• Formulates Product Instructions based on product safety and performance standards
• Attends to all other operational concerns regarding Report issuance which needs technical and experienced opinion.
• Review the quality of the information and completeness of the documents and ensures that it is correctly indexed in the system.
• Review the file administration and standards of the Reports to be issued
• Provides timely and effective responses to the network in relation to inquiries concerning essential product requirements, standards, and service request inquiries.
• Participates in the comprehensive investigation and evaluation of files with standards disputes.
• Sends inquiries to the affiliates or Contract Management Offices (CMO) for additional information.
• Escalate cases of non-response status or high-risk disputes to Supervisor or Management.
• Prepares the PCA Position Paper to present the detailed basis for Standard selection and other evaluation activities.
• Actively attends and participates in team and company meetings/assemblies
• Performs duties or other responsibilities which may be assigned by the Management
• Assist in the maintenance of the Company Quality Management System and the Certification Center’s compliance to the TIC-CBCA Code of Practice and relevant standards (e.g. ISO 17020, ISO 17065)

PROFILE

• University degree
• With knowledge related to his/her field of expertise (Product design, manufacturing, testing, product research and specification).
• Preferably with background on the following fields:
  • Conformity assessment in Tobacco or any Cigarette product (accreditation systems, product certification, product testing, inspection protocols and industrial metrology)
  • Industrial standardization concepts including international standards development and implementation, i.e. ISO, IEC, EN, ANSI, ASTM etc.
  • Quality management system, e.g.: ISO 9001, ISO 22000, ISO/TS 16949 or similar systems.

REQUIRED SKILLS

• Decisive, Passionate and Results Oriented
• Good communication skills
• Fluent in English and any other languages are an advantage
• Applies judgment and acts according to the SGS standards of ethics and integrity