RBS Global QA/QC Coordinator

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The Global QA/QC Coordinator will be responsible for :

• Execute Global Coordination activities (as the strategic backbone for global inspection & expediting contracts-owning end-to-end coordination from order receipt through invoicing, harmonizing processes across affiliates, and delivering centralized KPI management, uniform execution, and client experience at scale.
• Serves as the primary interface and escalation authority for contracts managed through the Global Coordination Centre with affiliates and inspectors.

• At all times, comply with SGS Code of Integrity and Professional Conduct

Key Accountabilities

• Global Coordination

• Receive Inspection enquiry - acknowledge receipt to customer / affiliate within 2 working hours and ensure all necessary paperwork and scope clear
• Load job into system for allocation to affiliate or for Hub execution
• For Affiliate execution - float enquiry to Affiliate to check availability of suitable resource
• For Hub execution - Source inspector from database based on location and price
• Contact potential inspectors to confirm availability and interest & price acceptance.
• Prepare Inspector submission documents and quote to customer
• On receipt of client approval finalize inspector booking, issue all required documents to inspector (report template, ITP, checklists) & Scope of work & reconfirm booking with client.

• Report Management

• Expedite receipt of report within customer KPI - Usually 24/48 hours.
• Review to ensure all customer requirements are met before submission.
• Ensure any urgent NCRs are immediately notified and ensure flash reports are submitted promptly during inspection
• Raise any technical queries to Global Coordination Centre Manager or in his absence to Global Technical & Service Delivery Manager for review.

• Payments & Invoicing

• Confirm billing quantities and rates and release job for invoicing ensuring it is accurate per agreed Customer templates
• Follow up to confirm inspector timesheets and expense sheets prior invoicing and Ensure Payment requests for Inspectors is timely and accurate and in line with customer invoices

• Contract & Compliance Manager

• Facilitate international contracts with clients and internal affiliates in accordance with SGS global procedures and systems.
• Execute global processes while ensuring accurate record-keeping and data management in compliance with established procedures.
• Ensure full adherence to the Company’s Code of Integrity & Professional Conduct, aligning with SGS’s Equality & Diversity policy.

• Digital

• Ensure that the relevant execution systems are utilised to full efficiency to support transition from paper to digital. Including all Inspection resources and execution processes.
• Contribute ideas to enhance efficiency through technology to bring additional efficiencies through technology.

• Ensures work area in RBS is always kept clean and presentable.
• Remains familiar with SGS quality assurance procedures.
• Complies to all SGS health and safety and HR policies and procedures.

Experience

• Minimum 3-5 years’ experience of working in Inspections and Expediting field.
• Experience working in EPCs/ Owners/ Operators required to understand full vendor inspection process
• Technical knowledge of Inspection engineering requirements, understanding of key qualifications / certifications and familiar with equipment within the energy sector.
• Previous experience of sourcing and technically assessing inspectors
• Previous experience in reviewing and summarising contractual requirements to support global execution and delivery

Qualifications

• Must - Basic management, administration qualification
• Must - business grade English language C1

Desirable

• Technical qualification
• Professional certifications in Welding, Coating, NDT and/ or Electrical disciplines
• ISO 9001 QMS Internal Auditor certification

Core Competencies

• Strategic thinking
• Strong verbal and written communication skills
• Self motivated
• Strategic thinking
• Strong verbal and written communication skills
• Self motivated

Skills & Knowledge

Essential

• Experience Inspection coordination
• Highly organised and capable of prioritising client’s requirements and multi-tasking.
• Innovator and digital system driver for efficiency improvement
• Ability to work to deadlines, considering different time zones.
• Ability to work and collaborate in a regional/global network of SGS offices & key stakeholders/ teams involved such as operations, tender back office, business/segment teams etc.
• Confident to phone Customers and affiliates on a global basis to discuss contracts and requirements.
• Able to work with/ lead small international project team virtually over emails and/or conference calls
• Proficiency in using Microsoft applications specially Excel (advance level) as well as Word, Outlook and PowerPoint (intermediate level)

Desirable - exposure to using:

• Inspection management systems
• Recruitment system
• Sharepoint application

Performance Indicators & Deliverables

• Achievement of revenue and performance improvements in selected contracts,
• Acknowledgement SLA: ≥95% enquiries acknowledged within 2 working hours
• Report Turnaround: ≥90% within 24-48h post-inspection; first-time-right submission rate.
• Global Delivery Win Ratio: improved conversion SCS call-offs; reduced lost requests due to resource/cost/response gaps
• Affiliate Alignment: reduction in dual coordination; adherence to global process and timelines
• Qualifying and verifying inspectors in line with competency framework and ensuring all up to date in system.
• Number of missed inspections or complaints
• Systems updated in timely manner against monthly reports
• Late or incorrect invoices