Softline_Customer Service - Order Controller

SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.

Role's Objective

Fully following work procedure and timely & well control related document and job record.

Provide excellent customer services to satisfy clients’ need.

Be able to manage on-process order status.

Skill of dealing with variable & challenging situations.

Specific Responsibilities

Sample pick up request.

Give guideline to client how to fulfill a test application form

Check Test Application Form of many buyer testing programs & sample size; and follow-up with client on the missing.

Register job into company software

Clarify unclear information of testing program with Key Account Manger

Prepare Proforma Invoice (PI) (understand Sales quotation & test assignment of job) & send to client.

Check client payment status (contract or in advance) & updated report release status

Handle client queries (collect information/ advice from related team(s))

Handle client complaint

Handle internal query on order status.

Provide correct PI to Admin team for invoicing

Deliver company service to client

Able to satisfy client's need within scope of job

Willing on handling a new request/ procedure.

Able to cooperate with other teams (ex: Lab, Reporting, Sales) in order to satisfy client's requirement.

Will be received client's complaint & in front of challenging situations.

Able to deal with hard situation & have skill to soften it & seek for a solution to maintan client's retention.

Other duties upon requested

University or above (Chemical or Textile/ garment industry)

Good communication skills (Listening to fully understand, Explanation clearly & easy to understand)

Fluently using English

Good at Microsoft Office (Word, Excell, Outlook, Power Point)

Strong social intelligence and influencing skill

Careful

Trustworthy

Systematic thinking

Situation behavior skill

Active & willing to handle new things