Sr. Sample Log-In Technician

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The Senior Sample Log-in Technician’s primary responsibilities are to verify accuracy of chains of custody, log all samples into LIMS according to chain of custody and client specific requirements, label samples accordingly, train new personnel, perform report and invoice revisions and review processes for improvement within the Sample Receiving department. Senior Sample Receiving Technician is responsible for following all health and safety procedures and promoting a safe working environment throughout the department and the laboratory. In addition, the Senior Sample Log-in Technician will provide operational coordination for the Sample Management team during absence of the Sample Management Supervisor. Ensures efficient sample receiving, sample login, courier coordination, workflow prioritization, and compliance with laboratory procedures and quality requirements.

Job Functions:

• Routes inbound packages to appropriate department
• Sorts packages, containing samples, according to turn around time, analytical and client priorities; compares samples received to chain of custody, documenting any discrepancies
• Tracks all packages and reusable, bar-coded media in LIMS, returns all unused/returned media for reuse as applicable
• Transfers samples between sample reception and sample custody room, upon login completion
• Removes and disposes rejected samples and media according to SOP guidelines
• Adheres to lab and sample management SOPs to ensure that the proper sampling, handling procedures are followed
• Logs samples into LIMS by assigning the appropriate analytical test codes to each sample in accordance with the chain of custody
• Reviews and completes all COC discrepancies/ client communication documentation in a timely manner
• Packages and ships samples for subcontracting
• Reviews processes for improvement and troubleshoots errors
• Maintains all required documentation with accuracy and clarity
• Act as a primary point of contact for operational issues when supervisor is unavailable
• Coordinates daily workflow and assigns operational priorities to ensure turnaround times are achieved when supervisor is unavailable
• Monitors departmental workload and redistributes work when supervisor is unavailable
• Communicate operational updates between departments when supervisor is unavailable
• Supports Quality Management System and ISO 17025 compliance within Sample Management
• Identify quality-related issues (non-conformances) and initiate immediate investigation and corrective actions when supervisor is unavailable

Job Complexity:

• Prioritizing samples based on holding times & turnaround expectations
• Must use good judgement to identify and resolve problems on the job. When in difficulty refer problems to his/her supervisor for resolution
• Prioritizes multiple competing operational demands
• Makes independent operational decisions based on established procedures
• Coordinates activities between Sample Management and the laboratory team
• Identifies operational risks and escalates when appropriate
• Uses judgment to resolve workflow issues with minimal supervision
• Ability to multitask in a fast-paced environment

Education and Experience:

• 4-year degree in Microbiology/Chemistry, related field, or equivalent work experience [Preferred]
• Strong written and verbal communication skills necessary to cross multiple disciplines [Required]
• Excellent interpersonal and problem-solving skills [Required]
• Proficiency with LIMS or related systems [Preferred]
• Ability to work independently or with minimal supervision [Required]
• Flexibility is required to meet sudden and unpredictable needs [Required]
• 2+ years of Sample Management or Laboratory Operations [Required]

Skills and Abilities:

• Language Skills - Advanced [Required]
• Mathematical Skills - Basic [Required]
• Reasoning Skills/Abilities - Basic [Required]
• Computer Skills - Intermediate [Required]

Salary: $23 - 30 per hour

Some benefit highlights:

• 80% coverage Health, Dental and Vision
• Paid time off
• RRSP Program Eligibility

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.