{"id":274480,"url":"https://alion.io/job/sgs-supervisor-customer-mdm","title":"Supervisor - Customer MDM","company":{"id":3634,"name":"SGS","domain":"sgs.com","url":"https://alion.io/company/sgs","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":616,"ghost_share":0,"stale_share":0.998,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Muntinlupa, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1341},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Master Data Management","optional":false}],"status":"live","first_seen_at":"2026-08-07T08:49:42Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-10-18T17:39:39Z","board_verified":true,"closed_at":null,"days_open":72,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":72},"description":"SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.\n The Customer Master Data (MDM) Supervisor is responsible for leading the Customer Master Data team and ensuring the accuracy, completeness, timeliness, and governance of customer master data across ERP and business systems. The role oversees day-to-day operations, drives compliance with internal controls and data governance standards, supports process improvement initiatives, and serves as the primary escalation point for customer master data issues. The Supervisor collaborates closely with Finance, Operations,IT, and Global MDM stakeholders to maintain high-quality master data that supports business operations and financial processes.\nOperational Management\nLead and supervise Customer MDM operations to ensure service delivery meets agreed SLAs and KPIs.\nReview, approve, and monitor customer master data creation, modification, extension, blocking, and deactivation requests.\nManage workload distribution, resource allocation, and prioritization of activities.\nAct as the first point of escalation for operational and process-related issues.\nEnsure timely completion of daily, weekly, and month-end activities.\nMonitor productivity and quality performance of team members. \nData Quality & Governance\nEnsure customer master records are accurate, complete, standardized, and compliant with global data governance requirements.\nManage duplicate prevention activities and master data validation controls.\nConduct regular data quality reviews and coordinate cleansing activities.\nSupport implementation of customer data standards, naming conventions, and governance frameworks.\nEnsure audit trails and supporting documentation are properly maintained. \nControls & Compliance\nEnsure adherence to internal control requirements, segregation of duties, approval workflows, and compliance policies.\nSupport internal and external audits related to customer master data.\nMonitor compliance with customer onboarding and maintenance procedures.\nIdentify process risks and implement corrective and preventive actions. \nContinuous Improvement\nIdentify opportunities for automation, simplification, and standardization.\nLead process improvement initiatives to enhance efficiency and data quality.\nDevelop and maintain work instructions, SOPs, training materials, and process documentation.\nParticipate in system implementations, migrations, and transformation projects related to master data management. \nStakeholder Management\nBuild strong relationships with local finance teams, OTC teams, sales organizations, and business stakeholders.\nProvide guidance and support regarding customer master data policies and procedures.\nCoordinate with Global MDM and Data Governance teams on process enhancements and issue resolution.\nPrepare management reports and communicate performance, risks, and key issues to leadership. \nPeople Leadership\nLead, coach, and develop Customer MDM Specialists and Senior Specialists.\nConduct performance reviews, coaching sessions, and development planning.\nSupport recruitment, onboarding, succession planning, and employee engagement activities.\nFoster a culture of accountability, service excellence, and continuous improvement. \nQualifications\nEducation\nBachelor's Degree in Finance, Accounting, Business Administration, Information Management, or related field.\nExperience\n7+ years of experience in Master Data Management, Customer Master Data, OTC, Shared Services, or Finance Operations.\nMinimum 4 years of people leadership or supervisory experience.\nExperience working in a global shared services environment preferred.\nExperience with ERP platforms such as Oracle or equivalent.","description_format":"text","description_chars":3879,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-09-05T13:07:49Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.409,"p_room":0.28,"age_days":70,"expected_fill_days":31,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/sgs-supervisor-customer-mdm","json_url":"https://alion.io/job/sgs-supervisor-customer-mdm.json","meta":{"generated_at":"2026-10-18T18:41:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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