{"id":4095248,"url":"https://alion.io/job/sgs-team-lead-order-management","title":"Team Lead, Order Management","company":{"id":3634,"name":"SGS","domain":"sgs.com","url":"https://alion.io/company/sgs","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":631,"ghost_share":0,"stale_share":0.997,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Deer Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-11T18:40:23Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T20:49:24Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.\n The Team Lead is responsible for assisting the Back Office Management in the day-to-day training, planning, supervision and problem-solving activities of the Back Office Dept Order Management staff. The Order Management department is responsible for managing customer information, contract pricing and orders in Oracle/SLIM from initial set up to invoicing to ensure revenue is accounted for and within required time frames under conformity to the applicable internal controls and compliance requirements.\nOversee and provide direction to the Order Management staff to ensure that all work is processed is timely and accurately according to established company standards.\nEnsure quality output of team through training, auditing and process improvement\nInitiate and lead WCS projects\nTrack production targets and engage with team daily to provide performance feedback\nAssists Back Office leadership in invoice review / approvals as required\nProvide end-user support for BOSS OTC, SharePoint Customer sites, SIR, Orderboard and SLIM Invoicing modules\nLiaise with Contracts Dept and KAM’s to resolve inquiries about rates and invoices from partners and clients.\nOverall staff supervision including any required disciplinary action\nProvides coverage for Order Management functions (Opening/SLIM Invoicing/BOSS Invoicing/Distribution) as required\nProvide excellent customer service to internal and external clients\nCoaching / Mentoring less experienced team members\nPerforms other duties as assigned.\n High School diploma or equivalent (Required) \nMastered duties from at least 4 job functions within the Order Management process (Opening/SLIM Invoicing/BOSS Invoicing/Distribution/SLIM or BOSS Price Programming/Customer Setup/Client Portal Management) (Required) \n5+ years Oracle or SLIM Experience (Required) \nCertified to lead World Class Service projects (Required) \n SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.\nThis job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.\nIf you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.","description_format":"text","description_chars":3502,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-11-11T20:58:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 23 · green card filings: 5","filings_12m":23,"filings_prev_12m":15,"green_card_filings_12m":5,"median_offered_wage_usd":101607,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/sgs-team-lead-order-management","json_url":"https://alion.io/job/sgs-team-lead-order-management.json","meta":{"generated_at":"2026-11-12T23:28:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":49627,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3634},"rest":"https://alion.io/mcp/rest/get_company?id=3634"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsgs-team-lead-order-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsgs-team-lead-order-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsgs-team-lead-order-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sgs-team-lead-order-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsgs-team-lead-order-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4095248}},{"tool":"search_jobs","arguments":{"company":"sgs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4095248},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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