Technical Manager

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

PRIMARY RESPONSIBILITIES

To assist the Supervisor/ Laboratory Manager with all supervisory tasks related to the materials testing, whether it’s on site or in the commercial laboratory. The Technical Manager must assist with the checking and signing of the results prior to distribution and assist to implement and maintain the 5S, quality systems and other industry and company requirements.

SPECIFIC RESPONSIBILITIES

• A Technical Manager is responsible to ensure the accreditation and Health and Safety regulations requirements are adhered to in and around the assigned laboratory/ laboratories, including SANAS and 5S.
• A Technical Manager is responsible for ensuring the correct test methods are followed.
• A Technical Manager is responsible to adhere to all quality and safety requirements of the SGS management system.
• A Technical Manager is responsible to assist the technicians and reporting staff with any job whether it is on site or inside the commercial laboratory as per instruction from the authorized site supervisor /laboratory manager.
• A Technical Manager has the responsibility to stand in for commercial laboratory managers when needed.
• A Technical Manager is to ensure all mandatory training are completed timeously.
• A Technical Manager is to ensure all updated quality documentation is distributed and redundant documents and forms are removed from the system.
• A Technical Manager must familiarize him/herself with the internal quality document.
• A Technical Manager is to ensure skills transfer is planned, rolled out and documented throughout the year.
• A Technical Manager is to ensure inductions are done for all new personnel.
• A Technical Manager is to ensure competency evaluations and done and filed and training needs identified are addressed.
• A Technical Manager is to manage any and all disciplinary procedures, communication and training.
• A Technical Manager is to assist with any and all quotations and tenders requested by the reporting manager.
• A Technical Manager is responsible for liaison with clients for receiving job instruction.
• A Technical Manager is to do the final checking and approval of report prior to issue to client
• A Technical Manager is responsible to perform any other reasonable tasks as assigned by the authorized site supervisor/laboratory manager and regional manager.
• A Technical Manager is to verify calibration of equipment according to schedule
• A Technical Manager is to carry out corrective actions as necessary
• A Technical Manager is train personnel as and when required
• A Technical Manager is to do planning of work.

SPECIFIC AUTHORITIES

• Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection and take action to address the hazard.
• Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.

Education

• Grade 12 / NQF4 or an additional three years relevant experience for each year of schooling below grade 12
• Laboratory Systems - International Standards ISO/IEC 17025:2017
• Degree/Diploma in Civil Engineering / Geotechnical Engineering and/or proven years of laboratory, knowledge, skills and experience sufficient to be recognized as a qualification through - Recognition of Prior Learning.
• Proficiency in various types of computer software (full MS office package Word, Excel, PowerPoint, Outlook)

Experience

• Minimum 5 years working experience in managing an Industrial related Business
• Experienced to manage the human resources aspects of the business
• Experienced to manage the commercial and financial aspects of the business
• Experience in managing the business development aspect of the business

Competencies

• Strong leadership and management skills with a demonstrated ability to lead and manage people
• Superior organizational, communication and interpersonal skills are essential
• A sense of diplomacy and networking skills are essential to build relationships with external clients as well as key internal personnel within the global Employer’s Group
• Must be creative, innovative and team-focused
• Excellent customer service, client support, and business service consulting skills
• Possess excellent verbal and written communication skills
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment
• Ability to work well with others & independently
• Proven time management skills and a strong attention to detail
• Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional
• Conduct policies
• Must have ability to make strong business decisions and be held accountable
• Have an instinct for issue identification and implement the appropriate solutions
• Fluent English. Regional preferred language is an asset.