{"id":839383,"url":"https://alion.io/job/shabbyfabrics-order-review-specialist","title":"Order Review Specialist","company":{"id":695635,"name":"Shabby Fabrics","domain":"shabbyfabrics.com","url":"https://alion.io/company/shabbyfabrics","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Breezy","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Post Falls, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":200000,"period":"year","method":"role_country_seniority_unknown","sample_n":4425},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-05T00:00:01Z","employer_posted_date":"2026-09-05","last_verified_at":"2026-09-23T16:47:45Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"About Us\nShabby Fabrics is an online retailer located in beautiful Post Falls, Idaho. Founded in 2005, Shabby Fabrics is a leading name in the quilting and sewing industry, known for exceptional fabric collections, exclusive designs, and an unwavering commitment to customer service. Every order we ship represents the trust our customers place in us, and we're looking for someone who can help protect that trust.\nAbout the Role\nWe're looking for a detail-oriented, analytical professional to join our team as anOrder Review Specialist. This role is responsible for reviewing orders that have been flagged by our fraud detection system and determining whether they are legitimate before they are processed.\nThis position requires excellent judgment, strong investigative skills, and the confidence to speak with customers over the phone. You'll gather information, identify inconsistencies, and make thoughtful decisions that protect both our customers and our business while providing a positive customer experience.\nIf you naturally notice details others miss, enjoy solving puzzles, and can balance caution with great customer service, this could be a great fit.\nPlease Note: This is an on-site position based in Post Falls, Idaho. Remote work is not available. Employment is contingent upon the successful completion of a background check.\nWhat You'll Do\nReview orders flagged by our fraud detection software.\n\nInvestigate suspicious orders using internal systems and available data.\n\nContact customers by phone to verify purchases and confirm account information.\n\nAssess each situation using sound judgment and critical thinking.\n\nApprove, hold, or escalate orders based on your findings.\n\nDocument verification steps and decisions accurately.\n\nWork closely with Customer Service and Accounting to resolve order issues.\n\nIdentify fraud trends and report suspicious activity.\n\nHelp improve fraud prevention processes over time.\n\nWhat We're Looking For\nExceptional attention to detail.\n\nStrong critical thinking and problem-solving skills.\n\nExcellent judgment and the ability to make confident decisions.\n\nOutstanding verbal communication and customer service skills.\n\nComfortable speaking with customers by phone.\n\nHigh level of integrity and professionalism.\n\nAbility to remain calm and objective in difficult situations.\n\nStrong organizational skills with the ability to manage multiple cases.\n\nProficiency with computers and learning new software quickly.\n\nPrevious experience in fraud prevention, banking, ecommerce, customer service, investigations, or a similar analytical role is a plus, but not required.\n\nSchedule\nFull-time, Monday-Friday\n8-hour shifts\nPerks & Benefits\nCompetitive pay\n401(k) with generous company match\nMajor Medical, Dental, Vision, and Life Insurance (waiting periods apply)\nPaid Time Off, paid holidays, and paid breaks\nEmployee discount (yes, you’ll want more fabric!)\nReferral program\nEmployee Assistance Program\nOvertime opportunities available","description_format":"text","description_chars":2983,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Gift Cards & Loyalty Programs","Arts, Crafts & Hobby Supplies"],"lifecycle":[{"event":"open","at":"2026-09-12T20:56:40Z"}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.635,"p_room":0.9,"age_days":18,"expected_fill_days":43,"reasons":["conf:1","win:mid"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/shabbyfabrics-order-review-specialist","json_url":"https://alion.io/job/shabbyfabrics-order-review-specialist.json","meta":{"generated_at":"2026-09-23T18:57:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}