Billing-Trainee

JOB DESCRIPTION

BASIC INFORMATION

Position Title & Designation

Executive

JD Code

SHB/IND/BILLING/01

Job Family

Business Support

Department

Billing

ROLE DETAILS

To be filled up as per the requirement of the Division / unit / function / territory

Grade

A3

Reporting To

Sr. Manager

Division

Indore

Unit

Indore

LOCATION DETAILS

Please mention the correct office location of the Role selected above and fill in the other geographic details

Base Location (City)

Indore

Country

India

Job-Holder Specifications

QUALIFICATION

Basic Qualification / Education / Vocational Training

B.Com

Advanced

Qualification / Certification / Specialist Training

M. Com (will be an added advantage)

EXPERIENCE

Minimum Experience

1 - 3 years

Specific/Relevant Experience

1 - 3 years

COMPETENCIES

Functional Skills and Capabilities

Behavioural

• Assertive in patient problems

• Empathy towards patients

• Patience and tolerance
• Convincing power

Functional

• Articulate with billing softwares

• Cash management
• Record keeping
• Knowledge about various wards, O.T , services and packages
• Knowledge of process of TPA, Self Pay and Corporate
• Hospital policies and norms
• Thorough with payment modes and terms
• Knowledge of medical codes

Objective

To manage cash related transactions without error and ease the process of payment for patients by properly checking the services opted from admission to discharge.

Key Responsibilities

1

Billing Process

• Verify patient forms with their categories and deposits made
• Collecting cash from patient as per patient admission against bill and providing receiptfor the same
• Accepting deposit through cash, foreign currency, cheque, credit/debit card, NEFT/RTGS and cash
• Refunding amount to patients in case of excess payment
• IP and OP patient billing at ER
• Checking type of patient(TPA, Self Pay, Corporate) and accordingly applying payment deposits
• Service posting of transactions and reversal entry for IP like ward procedures, doctor visits, others
• Preparation of OT clearance for planned and unplanned surgeries, emergencies, corporate, TPA and international patients
• Confirming and reconfirming of deposits done by patients
• Admission of patients at night alongwith billing activities
• Checking discounts applicable as per patient category
• Counseling and explaining patients about the services posted in bill, giving estimation, provisional bill and convincing patient for settlement of bill
• Copy of Provisional Bill and all documentation verification before patient discharge
• Explaining final bill details to patient and solving queries related to charges
• Submission of patient files and recording their entries

2

Cash Management

• Counting of currency on every cash transactions
• Proper bundling of notes, stamping them and keeping it safe
• Entry in system, tally cash
• Cash handover to accounts and finance
• Resolving any cash discrepancy
• Accepting cash from all OP counters
• Verification of cash statement from OPD
• Verification of refunds and deposition

3

Outstanding Report

• Follow up with floor managers
• Credit bill adjustments and credit payment settlements
• Follow up for self pay credit patients
• Handling emergency billing-OPD and IPD
• Emergency admissions

4

Data Maintenance

• Maintaining daily consent and concessions by authority
• Daily cash transactions
• Audit of concessions, cash statements and patient files

Employee Name

Mr. Vishnu

Employee Signature

Received on (Date)

Version No: 001/2018-19