{"id":3158477,"url":"https://alion.io/job/shalion-it-support","title":"IT Support","company":{"id":692065,"name":"Shalion","domain":"shalion.com","url":"https://alion.io/company/shalion","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"EU AI Act","optional":false},{"name":"Google Workspace","optional":false},{"name":"ISO 27001","optional":false},{"name":"Notion","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T14:34:54Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T16:30:15Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Shalion is a data and insights-driven company that serves world-class manufacturers and brands globally. Through our Digital Shelf Optimization, Retail Media, and Food Service Aggregators solutions, we provide innovative tools for e-commerce monitoring.\nAt Shalion, we empower brands to make smarter business decisions in e-commerce by delivering actionable data and insights on online product prices, availability, share of search, and more. We operate across 800+ e-retailers in 50+ countries, serving industry giants such as Heineken, Lego, Danone, Nestlé, Diageo, and JDE.\nAs a leader in data intelligence, we specialize in gathering, analyzing, and applying proprietary artificial intelligence to deliver relevant data and monitoring tools, helping our clients maximize their e-commerce performance.\nThe role\nAs an IT Support at Shalion, you are expected to:\nProvide support with hardware for equipment, meeting rooms, and network hardware.\n\nProvide support with Windows and MacOS software (user support).\n\nCreate and maintain an updated inventory of company assets locally.\n\nProvide support with Google Suite, Microsoft Suite, and other tools used by the company.\n\nSupport tasks for ISO 27001 and EU AI Act compliance, involving security and personnel training.\n\nManage IT equipment policies and general IT administration.\n\nOffice network management (including configuration of the second line, the business one).\n\nSupport and manage other offices/business tools, and software.\n\nIdentify and propose areas to maximize user experience and productivity in the working environment\n\nYour profile should include the following:\nExperience with Microsoft Admin console and Google Workspace.\n\nSingle sign-on integrations\n\nDomain creation and management\n\nTechnical documentation in our wiki in Notion\n\nEnglish proficiency (as multiple employees in the company are international).\n\nStrong organizational skills with the ability to efficiently prioritize and execute tasks\n\nIdeally, you will also have:\nBasic experience with cloud providers (AWS)\n\nBasic experience with IaC\n\nWhat we offer you\nAn international team - Work with colleagues from 10+ nationalities.\nA dynamic and innovative environment - Be part of a high-performing team.\nHybrid work model - 4 days in-office, 1 day remote.\nImpactful work - Contribute to a challenging and innovative project.\nFlexible benefits - allocate part of your gross salary (pre-tax) to meal vouchers, transport allowance, and private healthcare at a preferential rate.\nOffice perks - Fresh fruit and specialty coffee daily.\nSalary range: from 25,000€ to 27,000€, according to experience.\nContract: Permanent\nGreat location - Office in Barcelona’s Sarrià-Sant Gervasi district.\nShalion Data Services Limited is an equal-opportunity employer. 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