{"id":2788513,"url":"https://alion.io/job/shamrock-foods-customer-experience-associate-2","title":"Customer Experience Associate","company":{"id":1804029,"name":"Shamrock Foods","domain":"shamrockfoods.com","url":"https://alion.io/company/shamrockfoods","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Commerce City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-17T17:39:14Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-28T10:41:44Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Starting compensation (DOE): $23-$26 per hour\nShift details: Days\nShamrock anticipates closing the application window for this job opportunity on or before December 31, 2026 \nWe are seeking a highly attentive, detail-oriented Customer Experience Associate to join our fast-paced team at a leading meat manufacturer. This role is vital in ensuring exceptional service across our sales, production, and operations teams. The ideal candidate will be passionate about accuracy, cross-functional communication, and providing white-glove service to both internal stakeholders and external customers.\nEssential Duties:\nAccurately enter and manage sales orders for our stock-at-foods program in alignment with production schedules.\nProcess order modifications and substitutions in collaboration with Sales Representatives.\nProactively communicate product outages and alternative solutions.\nPartner daily with Production and Scheduling to ensure order feasibility and timely fulfillment.\nWork closely with the Center of the Plate Specialist Team to ensure key customer program needs are met.\nLiaise with QA and Sales on high visibility “Orange Dot” customer accounts to ensure service issues are prioritized and tracked to resolution.\nRun and distribute key sales and inventory reports as assigned.\nResearch and verify inventory availability and communicate actionable insights to internal teams.\nServe as a liaison between the customer-facing teams and operational teams, ensuring communication is clear, timely, and solutions-oriented.\nMaintain a customer-first mindset, anticipating needs and resolving issues with urgency and professionalism.\nRegular and reliable attendance.\nOther duties assigned \nQualifications:\n2+ years’ experience in customer service, sales operations, or order management role (manufacturing or foodservice industry preferred).\nStrong organizational skills and meticulous attention to detail.\nComfortable navigating ERP and order management systems (Microsoft D365 is a plus).\nExcellent written and verbal communication skills.\nAbility to manage multiple priorities and pivot in a dynamic environment.\nProficient in Microsoft Excel and reporting tools.\nPositive, team-oriented mindset with a solution-driven approach.\nExperience working with production or fulfillment teams.\nKnowledge of protein or perishable product handling.\nAbility to think critically and act with urgency in high-pressure situations.\nFlexibility in a dynamic work environment, including working on weekends and holidays.\nCorporate Summary\nAt Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.\nOur Mission\nAt Shamrock Foods Company, we live by our founding family’s motto to “treat associates like family and customers like friends.”\nWhy work for us?\nBenefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.\nEqual Opportunity Employer\nAt Shamrock Foods Company all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws.\nFor further information, please review the Know Your Rights notice from the Department of Labor.\nnull","description_format":"text","description_chars":4086,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Dairy Products","Food Logistics"],"lifecycle":[{"event":"open","at":"2026-10-17T17:39:14Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6 · green card filings: 3","filings_12m":6,"filings_prev_12m":8,"green_card_filings_12m":3,"median_offered_wage_usd":94167,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.873,"p_room":0.9,"age_days":10,"expected_fill_days":20,"reasons":["conf:3","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":true},"html_url":"https://alion.io/job/shamrock-foods-customer-experience-associate-2","json_url":"https://alion.io/job/shamrock-foods-customer-experience-associate-2.json","meta":{"generated_at":"2026-10-28T14:51:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20135,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1804029},"rest":"https://alion.io/mcp/rest/get_company?id=1804029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshamrock-foods-customer-experience-associate-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshamrock-foods-customer-experience-associate-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshamrock-foods-customer-experience-associate-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shamrock-foods-customer-experience-associate-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshamrock-foods-customer-experience-associate-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2788513}},{"tool":"search_jobs","arguments":{"company":"shamrockfoods.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2788513},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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