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The ideal candidate will have a strong technical and customer service background, a passion for automation, the ability to work across other areas, have a high aptitude and possess strong problem-solving skills. We seek highly driven candidates that can match our progressive nature and help us deliver modern business-focused solutions that will keep Shamrock as competitive as possible. We are an organization that believes in employee growth and strongly support it for driven employees. Responsibilities include but are not limited to: \nWhat You’ll Do\nProvide world-class system and application support to both internal and external customers \nConfigure and install new systems as well as upgrade and support existing systems \nAutomate processes, reporting and response when possible \nPerform in-depth troubleshooting of technical issues from initial remediation to full root cause analysis \nPrevent repeat issues by addressing the root causes \nTake initiative in areas of improving our operations and staying educated on the latest relevant IT technologies and methodologies \nPartner with other internal technical teams to resolve more advanced issues as necessary \nCreate documentation that will help team members resolve issues more quickly \nWhat You’ll Bring\nBA/BS degree in a technical field or evidence of exceptional ability \n1+ years in a technical customer and desktop support role \nAdvanced troubleshooting knowledge and ability \nFundamental knowledge of Office 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