{"id":1539161,"url":"https://alion.io/job/shane-co-operations-manager","title":"Operations Manager","company":{"id":1929095,"name":"Shane Co.","domain":"shaneco.com","url":"https://alion.io/company/shaneco","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tukwila, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":83000,"max":93000,"currency":"USD","period":"year","gross":null,"usd_annual":93000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T20:17:09Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-04T23:16:06Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Overview\nYour focus as our Operations Manager is to achieve results by working with and through others, championing company culture, and being thorough and precise. You will provide superior customer service, supporting top line sales and driving bottom line profits. With others on the store leadership team, the Operations Manager has influence on and responsibility for all aspects of the sales, customer, and employee experience.\nAs a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment.\nOur goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!\nResponsibilities\nAs a member of the store leadership team, the Operations Manager has a shares responsibility to drive sales growth potential by ensuring all customers’ needs are met and by developing the office and shop teams. Daily responsibilities may include:\nAdministering new hire paperwork and onboarding of all new store employees, as well as overseeing the training and development of office and shop staff. \nCoordinating and facilitating weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings. \nAssisting the Assistant Operations Manager in their preparation, delivery, and communication of monthly/ periodic touch bases with their office staff. \nBuilding and maintaining all store schedules with final approval from the Store Manager. \nInitiating and ensuring all gold buy transactions and processes are followed and maintained in compliance with all local, state, and federal laws and regulations. \nMonitoring and maintaining overall efficiency of office and shop operations. \nEnsuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility \nWorking with the Facilities Department to address all issues of store appearance and maintenance, including interior and exterior of the store as well as the store landscaping and parking lot. \nMastering all functionalities and processes in the shop, customer service department, and sales operations. \nNo jewelry experience? No problem! The Operations Manager career track includes an innovative training program in which you will attain a high level of proficiency in sales, coaching, training, and store operations. We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each and every customer.\nQualifications\nA minimum of 2 years of experience managing, leading, developing, training, and/ or supervising others, along with a minimum of 1 year of sales or other customer service experience in a face-to-face environment is required. Prior experience with jewelry sales is neither relevant nor required… we will teach you!\nWe are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!)\nRetail sales or hospitality industry experience preferred with the ability to present features and benefits of unique products. \nGenuine enjoyment in working with people.\nDemonstrated ability to influence others in a trusting and cooperative manner.\nHigh performing and driven to achieve goals.\nGreat listener… we need you to listen to each employee’s and each customer’s needs.\nAbility to maintain customer relationships in a changing sales environment.\nGreat ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.\nEnergetic team player.\nMust possess a high level of visual acuity and manual dexterity.\nExcellence in written and spoken English is required including appropriate usage of spelling and grammar; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required.\nApplication Deadline: Initial consideration will be given to applications received by August 31, 2026. Applications received after this date may be considered if the position remains open or the application period is extended.\nBehavioral Characteristics\nStrong organizational skills and the ability to collaborate effectively in a fast-paced environment are important for a successful Operations Manager. Goal-orientation, attention to detail, and independence are important characteristics for candidates to possess, along with a drive to get things done correctly and efficiently. Being task-focused, analytical, and thoughtful will help candidates succeed in this position, as will a genuine interest in developing others.\nWhy Work for Shane Co.?\nShane Co. is a family-owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.\nBase Pay range for this role is $83,000-$93,000 per year, which applies to this specific role in this location only.\nYour placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data. While we target most new hire offers toward the lower end of the listed range, more demonstrated sales experience, knowledge, and skills may result in a higher starting rate. Average performance will earn a moderate increase each year, while high performers can earn a very generous annual increase. Once you join us, we pay for performance and there is no ceiling to your base pay rate over time.\nBeyond Base Pay: Base pay is just one component of our total rewards package. In addition, we include:\nParticipation in a team bonus that can range from zero to $150 each week for every member of the store team. \nBeyond pay:\nWe are committed to investing in your overall, holistic wellbeing and that of anyone who depends on you. Our benefits and perks include:Competitive medical, dental, and vision coverage. \nCompetitive 401(k) plan with company match. \nPaid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets). \nProtection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance. \nParental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts. \nEmployee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss. \n\nThough weekend and evening availability is required, we are closed when most retailers are open (with 7 paid holidays each year for most staff), and our hours are much more enjoyable than many retailers. (Monday to Wednesday 10 AM to 7 PM, Thursday to Friday, 10 AM to 8 PM, Saturday 10 AM to 6 PM and Sunday noon to 5 PM are the hours we are open to customers.)\nWe offer dedicated training specific to your role in our company. \nWe are committed to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role. We offer training toward advancement, specifically in the area of management and leadership for all levels. With stores in multiple markets, moving with the company is also possible. \nWhile it is not necessary to be promoted here to be considered very successful, the majority of our management positions in our stores are filled from within and we are very proud to offer ongoing coaching and training towards that end.\nWe offer internal learning that covers both career and personal topics, from skills like excel to photography. This is self-paced learning and available to all employees. \nEmployer will not sponsor visa or work authorization.","description_format":"text","description_chars":8315,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Home office","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Jewelry","Weddings & Bridal"],"lifecycle":[{"event":"open","at":"2026-09-30T20:17:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-04T05:45:00Z"},"pay":{"stated_usd_annual":93000,"is_top_pay":true},"html_url":"https://alion.io/job/shane-co-operations-manager","json_url":"https://alion.io/job/shane-co-operations-manager.json","meta":{"generated_at":"2026-10-05T01:38:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2176,"day_limit":5000,"remaining_today":2824,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}