{"id":2424445,"url":"https://alion.io/job/shanehummus-customer-success-manager","title":"Customer Success Manager","company":{"id":4417279,"name":"Shane Hummus","domain":"shanehummus.com","url":"https://alion.io/company/shanehummus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"UTC-8 – UTC-5","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":{"min":60000,"max":96000,"currency":"USD","period":"year","gross":null,"usd_annual":96000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ClickUp","optional":false},{"name":"Discord","optional":false},{"name":"Slack","optional":false},{"name":"WhatsApp","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-07-21T11:50:42Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-10-21T06:21:47Z","board_verified":true,"closed_at":null,"days_open":91,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":91},"description":"The problem this role solves: Growing on YouTube can be complex, and clients without help are not progressing fast enough or at all.\nGoal of this role: Help clients progress through the activation points, leave us positive case studies, and ascend to our higher-level programs\nResponsibilities\nClient Management, Coaching, and Accountability:\nBeing the point of contact and managing 80-120 clients for the 24-week duration of the program.\n\nHost 1-on-1 calls with the clients every 2 weeks. 40 slots per week to have calls with clients.\n\nProactively guide clients through activation points to get results and drive ascensions/continuations.\n\nSuggest necessary changes to the client fulfillment process and spot gaps in training material.\n\nConstantly planting the idea for the high-level programs so they know what it is and have aspirations to join.\n\nCreate opportunities for department heads to ascend clients to higher-ticket programs.\n\nFollow up with the unresponsive clients 2x week using different mediums (email, phone, discord, whatsapp)\n\nSupport & Communication:\nProvide dedicated Slack/Discord/Skool support for 8 hours per day, Monday-Friday (ET Zone).\n\nMaintain an \"Inbox 0\" policy for all assigned client messages by EOD.\n\nCollaborate effectively with the Coaching and Sales departments.\n\nParticipate in daily CSM meetings (M-F).\n\nParticipate in daily coaching meetings to discuss client blockers and wins.\n\nAttend 1-on-1 meetings with the manager\n\nPerformance Monitoring & Reporting:\nAudit and provide feedback on clients' YouTube efforts.\n\nMaintain detailed client notes and records in ClickUp.\n\nAchieve a minimum 15%+ client ascension rate.\n\nMaintain a Refund/Cancellation KPI below 7%.\n\nMaintain clean ClickUp notes per client\n\nGathering as many Trustpilot reviews and testimonial/interview videos as possible.\n\nQualifications:\n1-3 years experience in Youtube and/or online business industry\n\nAt least 1 year of experience in client facing roles\n\nHigh level of confidence and experience in building and maintaining strong relationships with customers\n\nAbility to work under high stress and pressing deadlines\n\nAble to handle difficult conversations regarding upset customers and de-escalate those situations\n\nAble to work M-F 9AM-5PM EST/PST; Must be flexible and able to work additional hours/weekends/holidays if the situation needs it\n\nComfortable with sales and willing to meet with clients for 30+ hours per week.\n\nKnowledge of appointment setting and/or online sales or a strong willingness to learn.\n\nDisqualifies:\nPrimary motivation is for flexibility and travel freedom only.\n\nUnwillingness to commit to a 50-60+ hour work week when business needs require it.\n\nLack of interest in continuous training and improvement of sales and communication skills.\n\nInability to accept feedback.\n\nInability to maintain the professional standards for client interactions.\nVirtual backgrounds are not permitted for client calls.\n\nLow status presentation\n\nNegative vibe/Not agreeable and not able to motivate people\n\nInability to hold clients accountable in a professional/smooth way\n\nReports to: Director of Customer Success - Wiktor\nRemote\nScorecard for the CSM:\nVision for this role:\nThe top performer would be able to meet with a lot of clients, they would really like him and respect him by asking to speak mostly to him and more than 20% of them would ascend to higher level program\n\nSingle sentence filter:\nIf this person could activate clients to post 10 YouTube videos using our process within a month and set them for ascension, they are a fit\n\nCandidate profile:\nThis is a meeting and nurture role, this person needs to believe in the clients more than they believe in themselves.\n\nThey need to have a passion for the YouTube or Online industry. They need to have some work that they can prove this passion with.\n\nThe most we could pay for this role would be 12k/month if they would also do the closing calls for the ascension.\n\nThe best part about this role\nYou get to see a lot of volume of YouTube videos and be able to spot patterns\n\n3 skills\nYouTube\n\nSales\n\nBeing organized","description_format":"text","description_chars":4097,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T06:56:15Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.224,"p_room":0.28,"age_days":91,"expected_fill_days":24,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":96000,"is_top_pay":true},"html_url":"https://alion.io/job/shanehummus-customer-success-manager","json_url":"https://alion.io/job/shanehummus-customer-success-manager.json","meta":{"generated_at":"2026-10-21T10:25:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14780,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417279},"rest":"https://alion.io/mcp/rest/get_company?id=4417279"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshanehummus-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshanehummus-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshanehummus-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shanehummus-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshanehummus-customer-success-manager"}]}