Hostess
Confirmed on the employer's own hiring board on Oct 27, 2026. First seen by Alion on Oct 27, 2026.
Shangri-La, Kuala Lumpur
Be part of our Shangri-La family
Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.
Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.
Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.
As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.
We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.
It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.
Job Description
- Welcome and greet guests upon arrival.
- Escort and seat guests according to seating arrangements.
- Manage restaurant reservations and booking enquiries.
- Present menus and assist guests with menu information.
- Take beverage orders when required.
- Maintain and update guest history and preferences database.
- Communicate VIP arrivals and special requests to the service team.
- Promote the restaurant and hotel dining outlets.
- Prepare and organize menus before service.
- Ensure the hostess desk and reception area are clean and organized.
- Monitor table allocation and optimize seating arrangements.
- Assist in resetting and clearing tables when necessary.
- Ensure adequate stock of menus and operational supplies.
- Handle guest enquiries, feedback, and complaints professionally.
- Attend departmental briefings, meetings, and training sessions.
- Maintain high standards of guest service and hospitality.
- Work closely with Kitchen, Bar, and Stewarding teams to ensure smooth operations.
Job Requirements
- Good communication and interpersonal skills.
- Customer service-oriented with a friendly and pleasant personality.
- Ability to communicate confidently with guests.
- Knowledge of Food & Beverage operations and restaurant service.
- Strong organizational and multitasking skills.
- Able to handle reservations and guest requests efficiently.
- Professional grooming and appearance.
- Ability to work under pressure in a fast-paced environment.
- Team player with a positive attitude.
- Good problem-solving and complaint-handling skills.
- Flexible to work shifts, weekends, and public holidays.
- Good command of English; additional languages are an advantage.
- Previous experience in F&B service or hospitality is preferred.
- Basic computer skills for reservation and guest record management.