{"id":2812989,"url":"https://alion.io/job/shangri-la-group-service-associate-reservation-agent","title":"Service Associate - Reservation Agent","company":{"id":1760919,"name":"Shangri-La Group","domain":"shangri-la.com","url":"https://alion.io/company/shangri-la-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jeddah, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1279},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-18T10:37:30Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-20T11:47:13Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Find Your Shangri-La in Shangri-La\nShangri-La Jeddah\nAnchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.\n203 stylish rooms and suites plus 17 luxury serviced apartments.\n5 restaurants and lounges, including the legendary Shang Palace\nConvenient for Jeddah’s popular landmarks and Red Sea Mall\n116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. \nJob Summary:\nThe Reservation Agent is responsible for providing the highest level of service to promote customer satisfaction while optimizing booking opportunities. To undertake other duties and responsibilities as required by Management. As well as handling telephone sales and taking reservations for all Food and Beverage outlets.\nAs a Reservation Agent, we rely on you to,\nTo “master” the room product in terms of layout, physical attribute, benefits, amenities, etc. To effectively differentiate room types to match the right product with specific guest needs. \nTo be fully conversant with the hotel’s rate structure particularly on public rate offers. To highlight the ‘unique perceived value(s)’ of an offer during the selling process. \nTo be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers. \nTo keep well-informed of changes or new developments in the hotel product. \nTo reflect the Shangri-La philosophy by providing a high quality of service to our customers by adopting a positive attitude and keeping the team spirit at highest level. \nTo handle incoming reservation requests/correspondence, confirming or regretting based on ARI (Availability, Rates & Inventory) strategy in place. To always provide prompt turn-around response. \nWhat we are Looking For:\nAt least 1 year working experience in a hotel \nAbility to work long hours and in different shifts.\nCommunicates and writes with fluency in English (as well as the Arabic language)\nComputer Knowledge in Microsoft programs, such as Excel and Word.\nAttention to details.\nA passion for delivering great customer service.\nA professional telephone manner and excellent communication skills.\nAdministration and organizational skills.\nIntermediate computer proficiency.\nCollegiate-level degree.\nFlexibility in covering the shifts.\nVery good communication skills (Arabic and English).\nPrevious experience in a Reservations environment is a plus.\nTeam player \nWork with other departments to ensure that all customer needs are met.\nThis Position is for Saudi Nationals Only\nWhy Join Us:\nA workplace that values your passion and supports self-realization and personal growth. \nStructured learning and development pathways with real opportunities to advance your professional craft and leadership skills. \nCompetitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. \nTeams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.\nWe are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.\nWe appreciate your interest in joining us. Please note that only successful candidates will be contacted.\nAnchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.","description_format":"text","description_chars":4194,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[{"language":"Arabic","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-18T10:37:30Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.813,"p_room":0.9,"age_days":1,"expected_fill_days":4,"reasons":["conf:2","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/shangri-la-group-service-associate-reservation-agent","json_url":"https://alion.io/job/shangri-la-group-service-associate-reservation-agent.json","meta":{"generated_at":"2026-10-20T15:13:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17218,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760919},"rest":"https://alion.io/mcp/rest/get_company?id=1760919"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshangri-la-group-service-associate-reservation-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshangri-la-group-service-associate-reservation-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshangri-la-group-service-associate-reservation-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shangri-la-group-service-associate-reservation-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshangri-la-group-service-associate-reservation-agent"}]}