{"id":3005185,"url":"https://alion.io/job/shanti-maurice-front-office-supervisor","title":"FRONT OFFICE SUPERVISOR","company":{"id":2522122,"name":"Shanti Maurice","domain":"shantimaurice.com","url":"https://alion.io/company/shantimaurice","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Savanne, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21000,"max":30000,"currency":"MUR","period":"month","gross":true,"usd_annual":7644},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-21T00:00:00Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"FRONT OFFICE SUPERVISOR\nShanti Maurice Resort & Spa | Mauritius\nShanti Maurice Resort & Spa is seeking an experienced and guest-focused Front Office Supervisor to support the daily operations of its Front Office department.\nThe successful candidate will ensure smooth reception operations, supervise guest service standards and deliver a personalised five-star guest experience.\nKey ResponsibilitiesSupervise daily Front Office operations, including check-in, check-out and guest registration procedures.\nEnsure accurate billing, payment processing, cashiering and settlement of guest accounts.\nHandle guest requests, complaints and service recovery professionally.\nCoordinate room allocation, arrivals, departures and special guest arrangements.\nProvide concierge assistance, including restaurant reservations, transportation, excursions and local recommendations.\nLiaise with Housekeeping, Reservations, Concierge and other departments to ensure seamless service.\nGuide, coach and support Guest Service Agents and other Front Office team members.\nEnsure accurate shift handovers, reporting and compliance with hotel procedures.\nMaintain guest confidentiality, cash-handling controls and luxury service standards.\nCandidate ProfilePrevious experience in Front Office operations within a four- or five-star hotel, preferably in a supervisory capacity.\nStrong practical knowledge of check-in, check-out, billing, payment processing and cashiering.\nConfident in providing concierge services and personalised guest assistance.\nFamiliarity with hotel Property Management Systems; Opera experience would be an advantage.\nExcellent communication skills in English and French.\nStrong leadership, problem-solving and guest relations skills.\nProfessional appearance, attention to detail and ability to work under pressure.\nApplicants must have the legal right to work in Mauritius.\nAn excellent opportunity for a hospitality professional who is passionate about operational excellence and exceptional guest service.","description_format":"text","description_chars":2006,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-21T13:27:51Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.823,"p_room":0.9,"age_days":11,"expected_fill_days":24,"reasons":["seen:11","win:mid"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":7644,"is_top_pay":false},"html_url":"https://alion.io/job/shanti-maurice-front-office-supervisor","json_url":"https://alion.io/job/shanti-maurice-front-office-supervisor.json","meta":{"generated_at":"2026-11-01T08:16:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12938,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2522122},"rest":"https://alion.io/mcp/rest/get_company?id=2522122"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshanti-maurice-front-office-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshanti-maurice-front-office-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshanti-maurice-front-office-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shanti-maurice-front-office-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshanti-maurice-front-office-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3005185}},{"tool":"search_jobs","arguments":{"company":"shantimaurice.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3005185},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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