{"id":2216361,"url":"https://alion.io/job/sharecare-customer-service-representative-remote-2","title":"Customer Service Representative- Remote","company":{"id":1780732,"name":"Share Care","domain":"sharecare.com","url":"https://alion.io/company/sharecare","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-10T06:30:14Z","employer_posted_date":null,"last_verified_at":"2026-10-10T06:30:14Z","board_verified":false,"closed_at":null,"days_open":29,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":29},"description":"Job Description:\nSharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.\n\nJob Summary:\n\nThe Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. \n\nEssential Job Functions:\n\nIdentify, evaluate and prioritize caller needs, questions and concerns. \n\nFormulate plans of resolution and respond appropriately and efficiently. \n\nMaintain and restore customer satisfaction and partner with other teams as needed. \n\nPerform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol. \n\nProactively educate caller on program benefits. \n\nMeet or exceed established call center metrics, attendance standards and quality levels. \n\nUse computer tools to accurately process and document information. \n\nDevelop rapport with callers and appropriately adjust communication style.  \n\nProvide accurate information about Sharecare programs and services. \n\nEscalate issues internally and follow up on escalated issues. \n\nQualifications:\n\nHigh School Diploma \n\nPrior experience in a customer service related field preferred. \n\nGreat communication skills \n\nMust be able to multi-task \n\nGeneral working knowledge of Microsoft Word & Outlook \n\nComputer keyboard proficiency and internet navigation skills required \n\nHave the ability to work effectively with others in a team environment  \n\nAbility to thrive in a fast-growing always changing environment \n\nSharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.\nOriginally posted on Himalayas","description_format":"text","description_chars":3031,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Health Apps"],"lifecycle":[{"event":"open","at":"2026-10-10T08:28:00Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.75,"p_room":0.75,"age_days":29,"expected_fill_days":33,"reasons":["seen:29","win:late"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/sharecare-customer-service-representative-remote-2","json_url":"https://alion.io/job/sharecare-customer-service-representative-remote-2.json","meta":{"generated_at":"2026-11-09T06:26:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2577,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1780732},"rest":"https://alion.io/mcp/rest/get_company?id=1780732"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsharecare-customer-service-representative-remote-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsharecare-customer-service-representative-remote-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsharecare-customer-service-representative-remote-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sharecare-customer-service-representative-remote-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsharecare-customer-service-representative-remote-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2216361}},{"tool":"search_jobs","arguments":{"company":"sharecare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2216361},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}