{"id":1910560,"url":"https://alion.io/job/sharecare-customer-service-representative-remote","title":"Customer Service Representative - Remote","company":{"id":1780732,"name":"Share Care","domain":"sharecare.com","url":"https://alion.io/company/sharecare","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-05T11:30:32Z","employer_posted_date":null,"last_verified_at":"2026-10-05T11:30:32Z","board_verified":false,"closed_at":null,"days_open":34,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":34},"description":"Job Description:\nSharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit .\nJob Summary:The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. \nEssential Job Functions:\nIdentify, evaluate and prioritize caller needs, questions and concerns. \n\nFormulate plans of resolution and respond appropriately and efficiently. \n\nMaintain and restore customer satisfaction and partner with other teams as needed. \n\nPerform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol. \n\nProactively educate caller on program benefits. \n\nMeet or exceed established call center metrics, attendance standards and quality levels. \n\nUse computer tools to accurately process and document information. \n\nDevelop rapport with callers and appropriately adjust communication style.  \n\nProvide accurate information about Sharecare programs and services. \n\nEscalate issues internally and follow up on escalated issues. \n\nQualifications:\nHigh School Diploma \n\nPrior experience in a customer service related field preferred\n\nGreat communication skills \n\nMust be able to multi-task \n\nMust have medical records experience and knowledge of key elements of a valid ROI request\n\nUnderstanding of HIPAA regulations preferred\n\nGeneral working knowledge of Microsoft Word & Outlook \n\nComputer keyboard proficiency and internet navigation skills required \n\nHave the ability to work effectively with others in a team environment  \n\nAbility to thrive in a fast-growing always changing environment\n\nBilingual in Spanish and English preferred\n\nSharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.\nOriginally posted on Himalayas","description_format":"text","description_chars":3247,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","Digital Therapeutics","Consumer Health Apps"],"lifecycle":[{"event":"open","at":"2026-10-05T14:28:00Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.646,"p_room":0.55,"age_days":33,"expected_fill_days":33,"reasons":["seen:33","win:tail"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/sharecare-customer-service-representative-remote","json_url":"https://alion.io/job/sharecare-customer-service-representative-remote.json","meta":{"generated_at":"2026-11-08T13:58:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29603,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1780732},"rest":"https://alion.io/mcp/rest/get_company?id=1780732"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsharecare-customer-service-representative-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsharecare-customer-service-representative-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsharecare-customer-service-representative-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sharecare-customer-service-representative-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsharecare-customer-service-representative-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1910560}},{"tool":"search_jobs","arguments":{"company":"sharecare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1910560},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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