{"id":4110747,"url":"https://alion.io/job/sharesource-rostering-officer","title":"Rostering Officer","company":{"id":3775730,"name":"Sharesource","domain":"sharesource.com.au","url":"https://alion.io/company/sharesource","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-11T23:21:43Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T23:21:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Sharesource:\nWe are a BCorp company whose purpose is to democratize opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.\nhttps://www.sharesource.com.au\nWhat are we looking for?\nWe are seeking a motivated, organised and people-focused Scheduler / Rostering Officer to join our growing Home Care team. The successful candidate will be responsible for managing the day-to-day rostering and staffing function, ensuring our clients receive high-quality, person-centred care from appropriately matched care staff.\nThis is a fast-paced role requiring excellent communication, strong attention to detail and the ability to coordinate multiple priorities in a timely manner. You will work closely with clients, care workers, care partners and management to ensure services are delivered efficiently, consistently and in accordance with client care plans, available funding and organisational requirements.\nWhat are you expected to do?\nManage the rostering function using Visual Care.\n\nCoordinate, negotiate and schedule daily staffing allocations to ensure all short shifts are appropriately covered.\nMaintain and regularly update casual employee rosters.\nMonitor roster changes, cancellations, leave and staff availability, responding promptly to staffing requirements.\nCoordinate suitable staff to meet client needs, preferences and service requirements\nEnsure services are scheduled within available client funding and approved budgets.\nCoordinate the provision of quality, person-centred care in accordance with client needs, service/care plans and available funding.\nCommunicate effectively with care workers, clients, families and internal team members regarding roster changes and service requirements.\nAssist with resolving last-minute staffing issues and finding suitable replacements when required.\nMaintain accurate and up-to-date rostering and staffing records.\n\nProvide high-level administrative support across a variety of staffing, rostering and operational tasks.\nAssist with general administration associated with the role and day-to-day business operations.\nRespond professionally and efficiently to enquiries received by phone and email.\nSupport the broader team with additional administrative and coordination tasks as required.\nMaintain confidentiality and comply with relevant organisational policies, procedures and privacy requirements.\nContribute to a positive, collaborative and client-focused workplace culture.\nYou'll be a great fit if:\nYouhave at least 1 year of professional experience as a rostering, scheduling, administration, coordination, or a similar role in community aged care, NDIS or related industry handling AU clients.\n You have a proven excellent client service manner and can establish relationships and build rapport with clients, their families, carers, and referral sources while maintaining effective professional communication at all times.\nYou have advanced time management and organisational skills and are highly efficient, reactive, and adaptive.\nYou are a forward planner and analytical thinker with high attention to detail.\nYou can thrive in a very fast-paced environment and work exceptionally well under pressure and within time restraints.\nYou have strong problem-solving, negotiation, and conflict resolution skills and are willing to learn and be coachable.\nYou can develop, implement, and evaluate organisational and client-focused documentation and systems.\nYou can create and promote a positive and supportive culture where all staff are valued.\nYou have excellent computer literacy, including Enterprise Management Software and sound knowledge of Microsoft Office, Office 365, Excel, Outlook, PowerPoint, and Adobe.\nYou have experience with Visual Care or similar rostering/client management software.\nYou are willing to work from 6:30 AM to 3:30 PM PH time and follow the DST schedule (5:30 AM t0 2:30 PM) during the first 1-3 months of training. Once you are sufficiently independent, you are willing to transition to the normal shift.\nYou are willing to follow Philippine holidays.\n\nWe will be absolutely thrilled if you also have the following:\nKnowledge of the private pay aged care industry/issues or Community In-Home Care is desirable.\nPrevious experience in Aged Care or a related discipline is desirable.\n\nPrevious experience in an office management capacity is essential.\n\nWhat you gain beyond the role:\nRemote + Hybrid Flexibility: Enjoy the best of both worlds-collaborative office days when it counts, balanced with the freedom to work from home.\nAchieve Work-Life Balance and Flexibility: Work in an environment where you're trusted and empowered to work independently, while still having the support you need to deliver your best. Here, flexibility isn't just a perk-its how we help you perform at your best, without sacrificing life outside of work.\nOpen Culture: Your voice matters, we encourage proactive communication and fresh ideas.\nSupportive Team: From your very first day to every career milestone, we've got your back-with long-term growth and projects you can truly thrive in.\nLearn and Grow: Training, coaching, and international opportunities to level up your skills and career\nBe part of a B-Corp company that puts people and planet first while creating meaningful impact.\nPlease note: This role is remote; however, we require candidates to be based locally in the Philippines. This is to support occasional onsite activities such as team events, client meetings, or equipment handover. Additionally, local residency is necessary for compliance with Philippines labor laws and employment regulations.\n___________________\nWhy work for Sharesource?\nOur clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, and personalities to live out our diverse culture and make a positive impact on the world!\nOur 5 Values:\nMake a social impact: We balance our work for client teams and for society by constantly making a positive impact.\nBe proactive: We encourage brave thinking and continuous improvement, and drive change through action.\nCreate value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.\nBe fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.\nAdd fun, passion and love: We priorities fun and passion, fostering higher engagement and a positive can-do attitude.\n___________________\nWhat to Expect in the Process\nYou'll go through 2-3 interviews plus a possible assessment with our client partner. This includes an initial chat, a culture-fit interview, and 1-2 conversations with our awesome client. The whole process usually takes 2-3 weeks, but we'll let you know if things need to move quicker.\nOur best advice? Be yourself and enjoy the conversations. Well keep you updated every step of the way, and you're always welcome to reach out for updates anytime.\nIf all goes well, well complete reference checks and requirements quickly-so we can get that job offer to you without delay.\nWe would be grateful if you have these already:\nFit to Work/Health Card (Basic 5 employment medical tests)\n\nNBI Clearance\n\nSocial IDs - PHIC, SSS, HDMF, TIN\n\nCharacter references with contact info\n\nAt Sharesource, we believe in the value of diversity and inclusion. 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