{"id":1483833,"url":"https://alion.io/job/sharkninja-order-management-coordinator-na","title":"Order Management Coordinator NA","company":{"id":4330,"name":"SharkNinja","domain":"sharkninja.com","url":"https://alion.io/company/sharkninja","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":15,"ghost_share":0,"stale_share":0.733,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4693},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-29T19:05:32Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-19T03:13:47Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About Us \nSharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. \nAI at SharkNinja\nAt SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.\nOrder Management Coordinator \nLOCATION: Mexico City (Hybrid) \nOur mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. As we continue to grow, we are excited to add an Operations Coordinator to our team. \nOVERVIEW: \nThe incumbent will be responsible for assisting with all aspects of SharkNinja’s order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The Operations Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja’s major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks. \nThe Operations Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. The Operations Coordinator an advocate for the customer and customer experience \nHere are some of the EXCITING things you’ll get to do: \nProcess all orders to send to the distribution facility. \nVerify inventory availabilities. \nDeal with logistics: routing orders via EDI or Retailer portals. \nPro-actively open-order files by account indicating current routing issues & actions/EDC dates. \nWeekly review of results with Sales teams. \nActively work to achieve on-time delivery metrics (OTIF). \nEscalate issues and identify solutions. \nResearch compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions. \nAssist in the review and research of all disputes rejected claims to determine next steps. \nATTRIBUTES & SKILLS: \nStrong attention to detail and accuracy. \nAbility to work autonomously. \nExcel skills - intermediate level. \nStrong problem solving and analytical skills. \nAbility to work well under pressure in a fast-paced environment. \nWell organized and able to multi-task. \nStrong communication skills. \nAbility to work well within a team environment. \nFocused on the outcome for the team and company. \nEDUCATION & EXPERIENCE: \nUniversity degree, preferably in Commerce. \n2+ years of experience in a customer service or account management role. \n2+ Years of experience with Retail Majors in a B2B capacity. \nYOUR ROLE in DIVERSIFYING \nAs a corporate citizen, learn and support SharkNinja’s Diversity, Equity & Inclusion strategy. \nBe an Ally, find internal Champions. \nExplore SharkNinja’s Employee Resource Groups or volunteer to serve on committees that organize diversity-related events and activities. \nParticipate in employee engagement surveys and respond as openly and honestly as possible. \nBecome culturally competent; take the time to learn about different cultures, races, religions and backgrounds represented by your colleagues. \nTreat people in a way they wish to be treated rather than the way you wish to be treated. \nOur Culture\nAt SharkNinja, we don’t just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.\nWhat We Offer\nWe offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company-you’re part of an outrageously extraordinary community. Together, we won’t just launch products-we’ll disrupt entire markets. \nAt SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. \nLearn more about us: \nLife At SharkNinja \nOutrageously Extraordinary \nSharkNinja Candidate Privacy Notice\nFor candidates based in all regions, please refer to this Candidate Privacy Notice.\n\nFor candidates based in China, please refer to this Candidate Privacy Notice.\n\nFor candidates based in Vietnam, please refer to this Candidate Privacy Notice.\n\nWe do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. 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