{"id":1356578,"url":"https://alion.io/job/sharp-electronics-usa-field-service-representative-2","title":"Field Service Representative 2","company":{"id":1780250,"name":"Sharp Electronics USA","domain":"sharpusa.com","url":"https://alion.io/company/sharpusa","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Beaufort, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40800,"max":52580,"currency":"USD","period":"year","gross":null,"usd_annual":52580},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T15:44:33Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-02T00:26:36Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Overview\nUnder the direct supervision of the Branch Field Service Manager, the Field Service Representative (2) is responsible for properly maintaining a territory of Sharp equipment along with maintaining an elevated level of customer satisfaction through proper communications and maintenance of equipment.\nResponsibilities\n Independently services and maintains a full territory in the installation, maintenance, and repair of Sharp equipment with minimal supervision.\nResolves at least 82% of service calls upon completion of training and territory assignment.\nUnderstands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.\nAbility to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.\nResolves all normal customer relations situations and communicates any unusual customer situations to a higher level.\nMaintains parts inventory and achieves exemplary levels of inventory control and usage.\nCompletes all required administrative functions in an accurate and timely manner.\nCooperates with fellow workers and management to achieve Branch service goals.\nKeeps Group Leader or Branch Field Service Manager informed of machines performing below standards and reports all actions taken towards resolution.\nPerforms other duties as prescribed by the Branch Field Service Manager.\n Position Requirements\n1-3 years of experience copier repair or repair and maintenance of electronic equipment.\nHigh School Diploma or equivalent mandatory.\nTechnical vocational schooling preferred (electronics or electro-mechanical)\nMust possess CompTIA A + certification.\n About Sharp Business Systems\nSharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services. \n Employee Perks \n Comprehensive, family-friendly healthcare plans (medical, dental, vision).\n401k retirement plan with a competitive match and plenty of financial support tools.\nEmployee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)\nRewarding and holistic wellness program.\nTraining, professional development, and mentorship\nFull suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)\nDynamic culture eager to innovate, enhance diversity, and work smarter.\nThe listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.\nCompensation Statement\n$40,800—$52,580 USD\nSharp Electronics Corporation is an equal opportunity employer - minority - female - disability - veteran.\nAs part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.\nAll applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.","description_format":"text","description_chars":4118,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Film Distribution","Laptops"],"lifecycle":[{"event":"open","at":"2026-09-27T22:37:16Z"}],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.627,"p_room":0.55,"age_days":29,"expected_fill_days":22,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":52580,"is_top_pay":false},"html_url":"https://alion.io/job/sharp-electronics-usa-field-service-representative-2","json_url":"https://alion.io/job/sharp-electronics-usa-field-service-representative-2.json","meta":{"generated_at":"2026-10-02T03:26:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4750,"day_limit":5000,"remaining_today":250,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}