{"id":1356590,"url":"https://alion.io/job/sharp-electronics-usa-national-help-desk-engineer","title":"National Help Desk Engineer","company":{"id":1780250,"name":"Sharp Electronics USA","domain":"sharpusa.com","url":"https://alion.io/company/sharpusa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":60600,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-25T14:40:59Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-30T15:27:50Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Overview\nThe National Helpdesk Engineer II is responsible for providing Tier 3 helpdesk end-user support, and Server and infrastructure support for small to enterprise-sized clients with complex issues in various Microsoft products, as well as other technical hardware and software issues. Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools or on-site and logging tickets into our ticketing database to track time and facilitate tactical report generation.\nResponsibilities\nRespond to calls, tickets, and emails that are escalated from the NHD Services team members to troubleshoot reported issues in a helpdesk environment\nAnalyze and respond to Server and infrastructure alerts\nOnsite deployment of customer desktops, servers, and infrastructure equipment\nWork on customer projects with teams of NHD Service team members and Project Engineers\nTroubleshoot, monitor, and maintain client computers and desktop applications\nSupport current Windows Server operating systems\nSupport current Microsoft and other Server products\nEscalate unresolved issues to the appropriate internal channel\nMust be motivated and work well in a team environment\nExcellent customer service skills\nExcellent communication skills, including the ability to translate complex technical terms and concepts into layman’s terms\nSome weekend work may be required on occasion, must have the ability to occasionally work remotely updating servers\nPosition Qualifications\n7-9 years' experience in a technical support role\nAt least 7 years' experience in a remote technical support role\nCurrent related Microsoft Azure Certification is highly preferred. Excellent communication skills required\nExperience with current Windows Server operating systems required\nBasic administration of Windows servers preferred\nLAN/WAN and basic network troubleshooting and problem-solving preferred\nFamiliarity with email server and spam filtering technology preferred\nMust have exceptional communication skills\nMust be energetic, self-motivated, and work well in a team environment\nAbility to work remotely as needed\nAbout Sharp Business Systems\nSharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services. \nCompensation for this Position\nThe compensation range for this role is $XX- $XX. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.\n Employee Perks \nComprehensive, family-friendly healthcare plans (medical, dental, vision).\n401k retirement plan with a competitive match and plenty of financial support tools.\nEmployee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)\nRewarding and holistic wellness program.\nTraining, professional development, and mentorship\nFull suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)\nDynamic culture eager to innovate, enhance diversity, and work smarter\nThe listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.\nCompensation Statement\n$60,600—$70,000 USD\nSharp Electronics Corporation is an equal opportunity employer - minority - female - disability - veteran.\nAs part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.\nAll applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.","description_format":"text","description_chars":5002,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Film Distribution","Laptops"],"lifecycle":[{"event":"open","at":"2026-09-27T22:37:16Z"}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.563,"p_room":0.55,"age_days":35,"expected_fill_days":30,"reasons":["conf:1","win:tail"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/sharp-electronics-usa-national-help-desk-engineer","json_url":"https://alion.io/job/sharp-electronics-usa-national-help-desk-engineer.json","meta":{"generated_at":"2026-10-01T00:24:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":433,"day_limit":5000,"remaining_today":4567,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}